Service Dispatcher

Job Summary

Air Systems, Inc. is seeking a Service Dispatcher to coordinate daily HVAC service operations, including scheduling technicians, managing work orders, and ensuring timely communication with customers and field.

Essential Duties & Responsibilities

• Technician Scheduling & Dispatch
• Build and maintain daily and weekly technician schedules based on priority, geography, and skillset
• Dispatch technicians to service calls using dispatch software, phone, and email
• Adjust schedules in real-time to account for emergencies, delays, and cancellations
• Ensure technicians have complete job information, site contacts, and necessary materials before arrival
• Work Order Management & Documentation
• Create, update, and close work orders with accurate labor hours, job notes, and billing details
• Verify technician time entries daily to support payroll and billing accuracy
• Maintain accurate records of service calls, customer requests, and contract work
• Customer Communication
• Serve as the primary point of contact for incoming service calls and scheduling requests
• Provide customers with clear updates on technician arrival times, delays, and job status
• Respond to customer inquiries and service issues with timely follow-up
• Field Coordination & Support
• Communicate continuously with technicians regarding job status, schedule changes, and priorities
• Cook with Purchasing to ensure materials and equipment are available ahead of scheduled work
• Help resolve scheduling conflicts and field issues that impact job completion
• Escalate service delays or customer concerns to management as needed
• Operational Support
• Support service operations with administrative tasks including filing, reporting, and data entry
• Aid Service Team Manager with project coordination and internal initiatives as needed
• Maintain organization of service records and documentation for both service and retrofit departments

Role Requirements

• Ability to work extended hours and overtime during peak service periods
• Strong attention to detail in scheduling, documentation, and work order management
• Ability to coordinate effectively with technicians, customers, and internal teams
• Maintain professionalism in all customer and team interactions

Performance Expectations (Key Metrics)

• Response Time: Incoming service calls answered or returned within defined SLA (e.g., same day or within 1 hour for urgent requests)
• Schedule Efficiency: Maintain high technician utilization with minimal downtime between calls
• Work Order Accuracy: Complete and accurate work order closure with minimal billing or payroll corrections
• On-Time Dispatching: Technicians dispatched on schedule with minimal delays
• Customer Communication: Professional, proactive updates provided for schedule changes or delays
• Data Accuracy: Work orders, customer information, and service records consistently maintained without errors

Qualifications

• High School Diploma or GED Required
• Exceptional customer service
• The aptitude to connect with and gain respect of field personnel to obtain direct answers in difficult situations
• Excellent oral and written communication
• Comfortable with learning new software programs
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills with both customers and field personnel
• Proficiency in Microsoft Excel and Word

Preferred Qualifications

• Strong working knowledge of service workflows (work orders, scheduling, technician dispatch)
• HVAC industry experience (dispatching, technical support, or field experience)
• Familiarity with HVAC systems, parts, and service processes
• Experience with dispatching or service management software (e.g., Corrigo or similar)
• Experience supporting maintenance agreements and recurring service contracts

Benefits

• Comprehensive health coverage (medical, dental, vision, prescription)
• Telehealth access and HSA/FSA options
• Employer-paid Life, Accident, and Disability Insurance: 1.5 times your salary
• Generous paid time off, with increases each year + 10 paid holidays
• On-site employee gym and EV plugs and/or bike commuter benefits
• Opportunities for professional growth through educational assistance and career development programs
• A flexible work environment and culture that prioritizes team collaboration, work-life balance, and personal well-being

Why Air Systems?

• We believe in fostering an environment of growth, integrity, and respect
• We take pride in being an employer that values safety, teamwork, and a commitment to excellence
• Our standards of success reflect the values we uphold in every project
• Safety First: We care about the safety and well-being of our employees, partners, and clients
• Teamwork: We work together with respect, integrity, and a shared commitment to excellence
• Innovation & Growth: We’re always looking for better ways to do things—and we encourage creativity and continuous improvement

Pay

$25 - $35 per hour based on experience.

Equal Opportunity Employer

EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Geographic Disclosure

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Notice to Prospective Employees

There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Notice to Prospective Employees

Please review our Affirmative Action Policy. Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.