Guest Services - Blackberry Mountain

It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business.

About the role

We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position is ideal for well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

Responsibilities

• Review daily traces to determine guest needs
• Maintain a calm and courteous attitude to ensure guest satisfaction
• Effectively communicate accurate information to guests and other team members
• Escort guests to their rooms with a proper and accurate tour
• Observe the property for cleanliness and ensure all is in order
• Assist with vehicles, parking, and pulling around
• Prepare all reports for the guest service team
• Ensure meeting rooms are set up for group use
• Assist with cooking school and special event setup
• Maintain bikes, bike racks, and golf cart inventories
• Complete daily rounds to ensure a 5-star appearance
• Meet and exceed all guest requests
• Handle check-ins and check-outs, including luggage delivery and removal
• Maintain fireplaces and the appearance of the pool
• Prepare meeting areas when groups are scheduled and for any other special activities
• Set up and takedown of outdoor functions
• Sweep and remove cobwebs from outdoor common areas of the property
• Assist guests with questions and provide safe transportation for on- or off-property activities
• Greet guests upon arrival
• Assist all other departments to meet guest needs
• Be familiar with all of the company’s past, present, and future offerings
• Comply with all company policies and procedures
• Demonstrate regular and consistent attendance

Requirements

• High school diploma or equivalent
• Hospitality experience required
• Valid driver’s license
• Strong self-motivator with the ability to motivate others
• Excellent knowledge of the property and all activities it offers
• Flexibility with scheduling for weekends and holidays
• Ability to work well with other team members, managers, and interact with guests

Skills

• Effective communication with guests, team members, and managers
• Basic knowledge and understanding of math
• Ability to remain calm under pressure
• Exercise judgment and make decisions based on job knowledge and company goals
• Knowledge of MS Office

Physical Demands

• Excessive lifting of luggage and other guest requests, such as trays and packages
• On feet for most or all of the shift
• Ability to lift 50 lbs
• Ability to operate a company vehicle or golf cart safely
• Ability to work outdoors in all weather conditions

Work Environment

• General office/front desk guest reception area
• Occasional outdoor work in all weather conditions

Pay

$15.00–$16.00 an hour

Benefits

Competitive pay, exciting benefits, and rewarding travel and dining perks.