Adventure Concierge - Blackberry Mountain

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Completes pre-arrival emails and calls before guest arrival to book activities, spa services, and schedule dining times
• Be a point of contact for guests to inform guest of special happenings during their stay and to answer any questions they may have
• Gathers/tracks guest information and preferences by maintaining the guest database
• Create unique memorable experiences for our guests
• Knowledge of merchandise and be able to help guests with sales
• Re-stocking Gift Shop floor as needed
• Have solid computer and various software knowledge: POS, Inventory systems, Excel, Word, Outlook
• Audit activity and spa bookings to ensure accuracy
• Communicate accurate guest information & preferences to other team members & departments
• Maintain website content to ensure accurate even information is posted

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required
• Must have a valid driver’s license
• Hotel Front of House operations experience preferred

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit or stand for long periods of time
• Must be able to sit at a computer for long periods of time
• Must be able to operate a company vehicle or golf cart

WORK ENVIRONMENT

• Must be able to work outside in all weather conditions

PAY

The pay rate for this position is $15.00 per hour.

SCHEDULE

N/A