Guest Services Attendant
About the role
Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu.
Responsibilities
- Welcome and escort guests upon arrival, creating a warm first impression while recognizing VIP and returning guests and providing information about resort services and amenities
- Assist with luggage handling, including delivery, pick-up, storage, and transportation, while maintaining accurate records of all guest baggage movements
- Serve as a knowledgeable guest resource by responding to inquiries, accommodating special requests, resolving concerns, and providing directions and information about resort facilities, events, and services
- Perform guest and hotel errands, including local deliveries, package transportation, and other off-property requests as needed
- Safely transport guests while ensuring resort vehicles are clean, well-maintained, and stocked with appropriate guest amenities
- Deliver personalized, professional service that enhances the overall guest experience and supports seamless arrival, departure, and throughout-stay interactions
Requirements
Work authorization required.
What to bring
- Successful candidate must possess legal work authorization in United States
- The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need
- Ability to stand for extended periods, lift up to 100 lbs, and push/pull as needed during shifts
- Hawaii Drivers’ License and Abstract is required for this role
- Strong ability to anticipate guest needs, personalize service, and respond with warmth, efficiency, and attention to detail
Pay
Hourly Rate: $21.72
Schedule
100% Employer contributed Medical, Dental, and Vision benefits Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay