Guest Services Attendant

Guest Services Attendant

Summary:

The Guest Services Attendant will assist the Guest Services Specialist and Guest Services Lead with all aspects of guest service and ActiveNet operations.

Qualifications:

• Must be 18 years or older.
• High school degree.
• Excellent customer service skills.
• Some customer service experience is preferred.
• Knowledge and familiarity with computer software programs.
• Emphasis on a team-based atmosphere.
• Energetic, enthusiastic, and motivated.
• Excellent verbal communication and leadership skills.
• Bi‐lingual a plus.
• CPR, First Aid and AED Certification required and if not certified, must become certified.

Duties And Responsibilities:

• Greet all who enter the Mundelein Community Center ("MCC") front entrance in a positive friendly manner.
• Perform front desk services and operations at MCC, providing excellent customer service and communication via interactions in person, online, and on the phone.
• Aid guests with online account navigation and functionality.
• Conduct tours of the facility for prospective members.
• Ensure all facility members and/or open gym participants are valid and accurate.
• Process program participant registrations, fitness membership options, aquatic memberships and permits, and other requests processed at the front desk, utilizing ActiveNet software.
• Handle cash, check, and credit card transactions accurately.
• Perform opening, closing, and daily checklist duties.
• Monitor and respond to incoming messages when directed by Guest Services Lead.
• Run computer reports from ActiveNet software, as needed.
• Test indoor swimming pool for pH, chlorine levels, and temperature according to facility schedule. Document as directed.
• Update and stay current with MPRD news and events.
• Assist management team with employee training.
• Adhere to all District policies and procedures.
• Report all accidents and unsafe conditions to immediate supervisor, Recreation Facility Manager, and/or Risk Manager immediately.
• Perform other duties, as assigned.

Benefits:

• Complementary Fitness and Barefoot Bay Membership
• additional District discounts

Apply online at www.mundeleinparks.org