Guest Services Attendant

Job Description

Responsibilities

• Assist all guests on the front drive with retrieving vehicles and luggage.
• Assist guests with their luggage and other requests as needed.
• Deliver guests to their rooms and ensure they are familiar with their room upon arrival.
• Maintain a presence in the Lobby to offer assistance to guests.
• Ensure timely and efficient transfer of luggage to and from guest rooms.
• Assist with luggage for arriving and departing guests as needed.
• Ensure all areas of responsibility are kept neat and clean for guests and colleagues.

Qualifications

• Previous customer-related experience an asset.
• Excellent communication skills and a professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus on guest needs, remain calm, and courteous at all times.
• A basic knowledge of resort activities is required.
• A high school diploma or equivalent is preferred.
• Previous experience a plus.
• Must have ability to communicate well both verbally and in writing.
• Reading and counting is essential.
• Must have a valid California driver’s license and a clean driving record.
• Knowledge of San Diego area including directions to areas of interest, restaurants, and suggested local attractions.
• An aptitude to secure minimum levels of skills and abilities necessary for proficient job orientation.

Physical Aspects of Position

• Frequent standing and walking throughout the shift.
• Frequent lifting, carrying, pushing, pulling, and handling guest luggage and personal belongings.
• Ability to lift and transport up to 50 pounds regularly.
• Frequent entering and exiting vehicles throughout the shift.
• Occasional kneeling, bending, crouching, and reaching.
• Ability to safely operate vehicles for extended periods.
• Occasional ascending or descending stairs, ramps, and curbs.
• Ability to work outdoors in varying weather conditions.