Guest Services Assistant Department Manager PM
Festival Foods · Onalaska, WI · 2 wk ago
Customer ServiceFull-time
About the role
Festival Foods is a Wisconsin-based grocer dedicated to community service and guest satisfaction. We operate over 40 full-service supermarkets across Wisconsin. This role is within the Guest Services Department and reports to the Guest Services Manager.
Responsibilities
- Provide Helpful Service
- Uphold Company Culture
- Drive Guest Service Excellence
- Support Team Growth
- Optimize Operations
- Honor Commitments
- Collaborate with the Team
Requirements
- High school education or equivalent experience
- At least 1 year in grocery operations
- 6 months in a leadership role like Customer Service Representative
Qualifications
- Relevant experience in grocery operations
- Strong decision-making skills
- Excellent interpersonal skills
- Organizational skills
- Safety awareness
Skills
- Customer service orientation
- Leadership and mentorship skills
- Operational management
- Team collaboration
Benefits
- Associate Discount
- Weekly Pay & Premium Pay
- Two-Week Advanced Scheduling
- Vision & Dental Insurance
- Parental Leave
- Fitness Reimbursement
- EAP (Employee Assistance Program)
- LEAPCare Care Coaches
- 401(k) Plan
Pay
The hourly rate for this position is not specified, but it includes a $1 premium per hour on Sundays and select holidays for part-time store associates, and time and a half on Sundays and select holidays for full-time store associates.
Schedule
The Guest Services Assistant Department Manager-PM is a full-time position. Your schedule will include afternoons, night shifts, weekends, and holidays to meet the needs of our guests.