Guest Services Assistant Department Manager

Reports to: Guest Services Manager

About Festival Foods

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40+ full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Responsibilities

• Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
• Foster Team Success: Assist the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved. Lead the team when the Manager is out.
• Mentor and Develop: Train and develop associates, helping key team members advance within the company. Conduct onboarding and training sessions, such as bagger or cashier training.
• Manage Daily Operations: Oversee guest services activities, ensuring a positive guest experience and a smooth team environment. Delegate tasks and manage team priorities to maximize productivity in a retail grocery store environment.
• Optimize Schedules: Use labor tools to create schedules that balance guest needs and labor budgets. Adjust staffing levels based on guest traffic and item counts throughout the day.
• Quality Standards: Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Ensure Compliance: Enforce all company policies, including timekeeping accuracy and guest services protocols. Ensure proper cleanliness, maintenance, and sanitation of the department.
• Uphold Standards: Collaborate with Bookkeeping and Loss Prevention (Asset Protection) and management to maintain accuracy in reporting and follow up on any discrepancies, including disciplinary actions.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

Requirements

• Leadership Experience: At least 1 year of previous leadership or supervisor experience in a retail, restaurant, front desk environment, or an equivalent combination of education and experience. A high school education is required.
• Strong Communication Skills: Ability to effectively communicate and problem solve with guests and team members, creating a positive work environment.
• Team-Oriented: A passion for training, educating, and developing team members, fostering a collaborative atmosphere.
• Organizational Skills: Exceptional planning and organizational abilities to manage shifting priorities and demands in a fast-paced environment.
• Safety Awareness: Knowledge of all safety requirements and company safety policies to ensure a secure and compliant workplace.

Physical Demands and Work Environment

• Stand in one place for long periods of time, bend, stoop, and kneel regularly
• Full range of upper body motion and perform repetitive tasks
• May be exposed to extreme temperatures
• Ability to work varied hours/days including nights, weekends and holidays as needed

Schedule

The Guest Services Assistant Department Manager is a full-time position. Your schedule will include mornings, afternoons, evenings, weekends, and holidays to meet the needs of our guests.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance for greater predictability and flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Well-being Support: 3 weeks of paid parental leave, a fitness reimbursement program, Employee Assistance Program (EAP), and LEAPCare Care Coaches for confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety.
• Retirement Savings: 401(k) plan with an annual discretionary company match.

Location: 5600 S 108th St, Hales Corners, WI 53130