Guest Services Assistant Department Manager

About the Role

Join our Festival Foods team as a Guest Services Assistant Department Manager! At Festival Foods, we know that outstanding guest service starts with helpful associates. As a Guest Services Assistant Department Manager, you'll help create a welcoming atmosphere where every guest feels valued. Whether you're supporting a busy checkout, mentoring your team, or ensuring smooth daily operations, your leadership will make an impact. If you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service that will "boomerang" guests back, this role is for you!

Responsibilities

• Provide excellent guest service, including friendly greetings, answering questions, and addressing concerns with professionalism and care.
• Assist the Guest Services Manager with department operations, ensuring company policies and procedures are followed, and goals are achieved.
• Lead the team when the Manager is out.
• Train and develop associates, helping key team members advance within the company.
• Conduct onboarding and training sessions, such as bagger or cashier training.
• Oversee guest services activities, ensuring a positive guest experience and a smooth team environment.
• Delegate tasks and manage team priorities to maximize productivity in a retail grocery store environment.
• Use labor tools to create schedules that balance guest needs and labor budgets, adjusting staffing levels based on guest traffic and item counts.
• Ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm.
• Enforce company policies, including timekeeping accuracy and guest services protocols.
• Ensure proper cleanliness, maintenance, and sanitation of the department.
• Collaborate with Bookkeeping and Loss Prevention (Asset Protection) and management to maintain accuracy in reporting and follow up on discrepancies, including disciplinary actions.
• Maintain regular, timely attendance and provide adequate notice for occasional absences.
• Support the team with other duties as assigned.

Requirements

• At least 1 year of previous leadership or supervisor experience in a retail, restaurant, or front desk environment, or an equivalent combination of education and experience.
• High school education required.

Qualifications

• Strong communication and problem-solving skills to create a positive work environment.
• Passion for training, educating, and developing team members, fostering a collaborative atmosphere.
• Exceptional planning and organizational abilities to manage shifting priorities in a fast-paced environment.
• Knowledge of safety requirements and company safety policies to ensure a secure and compliant workplace.

Physical Demands and Work Environment

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Stand in one place for long periods, bend, stoop, and kneel regularly.
• Full range of upper body motion and perform repetitive tasks.
• May be exposed to extreme temperatures.
• Ability to work varied hours/days including nights, weekends, and holidays as needed.

Schedule

This is a full-time position with a schedule that includes mornings, afternoons, evenings, weekends, and holidays to meet the needs of our guests.

Benefits

• Industry-leading 15% associate discount on grocery purchases for you and your immediate household.
• Weekly pay and premium pay: hourly associates are paid weekly, with part-time store associates receiving a $1 premium per hour on Sundays and select holidays, and full-time hourly associates receiving time and a half on Sundays and select holidays.
• Two-week advanced scheduling for better planning and balance.
• Vision and dental insurance for part-time and full-time associates.
• Support for total well-being, including 3 weeks of paid parental leave, fitness reimbursement, EAP, and LEAPCare Care Coaches.
• 401(k) with an annual discretionary match to support retirement savings.

Location: 5740 Washington Ave, Mount Pleasant, WI 53406