Guest Services Assistant Department Manager PM

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival, people are at the top of our list—reflected in our daily interactions, guest treatment, and extensive associate benefits and programs.

About the role

As a Guest Services Assistant Department Manager-PM, you'll help create a welcoming atmosphere where every guest feels valued. Whether supporting a busy checkout, mentoring your team, or ensuring smooth afternoon and evening operations, your leadership will make an impact. This role is ideal if you thrive in a fast-paced, hospitality-driven environment and love providing exceptional customer service.

Responsibilities

• Provide excellent guest service through friendly greetings, answering questions, and addressing concerns with professionalism and care.
• Uphold and reinforce Festival Foods values, ensuring an exceptional guest experience during afternoon and evening shifts.
• Drive guest service excellence by setting clear performance expectations and guiding associates to deliver outstanding service daily.
• Support team growth by assisting in the development and supervision of Guest Services associates, including facilitating Bagger training.
• Optimize operations by overseeing department productivity and labor, aligning staffing levels to meet business needs and achieve target goals.
• Ensure safety and compliance by maintaining loss prevention policies and enforcing safety programs to create a secure work environment.
• Maintain regular, timely attendance in compliance with the work schedule, and provide adequate notice for occasional absences.
• Collaborate with the team by performing other duties as assigned.

Requirements

• High school education or equivalent experience, with at least 1 year in grocery and 6 months in a leadership role (e.g., Customer Service Representative).
• Strong decision-making skills with a solid understanding of customer service operations.
• Excellent interpersonal skills to communicate effectively with guests and associates while managing a diverse team in a fast-paced environment.
• Strong organizational, oral, and written communication skills, with the ability to lead, educate, and train others.
• Safety awareness, including a thorough understanding of all safety policies and the ability to apply on-the-job safety training.

Physical Demands and Work Environment

• Ability to stand for long periods, walk, bend, stoop, and kneel regularly.
• Full range of upper body motion to occasionally lift products.
• Ability to perform repetitive tasks for prolonged periods.
• Primarily works in a temperature-controlled environment but may assist guests or monitor conditions outside for short periods.

Schedule

This is a full-time position requiring availability during afternoons, night shifts, weekends, and holidays to meet guest needs.

Benefits

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time associates receive a $1 premium per hour on Sundays and select holidays. Full-time hourly associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support Programs: Includes 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Coaches for confidential support on various personal and professional issues.
• 401(k) Retirement Plan: Festival Foods offers a 401(k) with an annual discretionary match to help associates reach their savings goals.