Guest Service Supervisor

About the role

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coach employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to ensure in‑stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Qualifications

• Must be at least 18 years of age to be considered for the position.
• High school diploma or equivalent.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.).
• Must have reliable transportation.
• Must be efficient and organized.

Schedule

Must be available to work flexible hours that may include day, nights, weekends and or holidays.

Pay

The pay range for this position is $17.66 - $20.87 per hour. The final amount offered at the start of employment is determined based on factors including experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time.

Benefits

• Competitive Pay – competitive salaries and opportunities for growth.
• Health & Wellness – medical, dental, vision and life insurance, plus additional wellness support.
• The Road Ahead – 401(k) with a match component.
• Tuition reimbursement – offered after 6 months of service.
• Professional Development – internal development programs and access to on‑demand learning for continued career growth.