Service Supervisor
About the role
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. DH Pace Company, Inc. in Seattle, WA, is seeking to hire a Service Supervisor who will effectively coordinate field employees in order to provide service to the customer’s satisfaction. If you enjoy working in a fast-paced environment, have the ability to work well with external and internal customers, and be a forward thinker, apply now!
Responsibilities
- Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations
- Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development
- Ensure workforce is efficiently managed to minimize negative labor variants
- Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies
- Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment
- Fulfill all other duties as assigned by your manager
Requirements
- Proven ability to implement process improvements
- Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
- Ability to effectively communicate with the customer and represent the company in a professional manner
- Minimum of 1-3 years of management or leadership experience
- Must possess valid driver’s license
- High School