Service Supervisor

About the role

At McCall Pest & Wildlife, we’re dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you. Whether you're experienced or not, we offer comprehensive training to help you succeed!

Responsibilities

• Perform supervisory functions (training, review of work, compliance, performance assessments, making recommendations to the Branch Manager regarding hiring and disciplining employees)
• Ensure accounts are scheduled and serviced in a timely, efficient and professional manner
• Observe technicians in field operations
• Assist technicians in troubleshooting difficult situations
• Resolve customer concerns and issues
• Vehicle inspections to ensure they are clean, in safe operating condition, and properly equipped and inventoried
• Maintain verifiable training records
• Ensure compliance with FDAC regulations
• Communicate progress, concerns, and/or problems with Branch Manager daily
• Build strong relationships with internal and external customers
• Perform QC inspections
• Perform production work as needed
• Assist with supervision of technicians to achieve high levels of productivity

Benefits

• Competitive pay
• Company vehicle
• Company cell phone
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
• 401(k) plan with company match
• Employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts
• Industry-leading, quality training program

Qualifications

• Valid driver’s license required
• Ability to work in the field independently and manage route-based assignments
• Knowledge of PestPac preferred but not required
• Self-motivated and able to work in a fast-paced environment
• Demonstrate coaching and development ability through strong written and verbal communication

Physical Demands / Working Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Safely use a ladder within the manufacturer's weight capacity
• Must be able to safely operate a company vehicle for extended periods. Travel may include short stops or longer routes between counties or service areas.
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to work in all types of weather conditions
• Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid)