Service Supervisor

Position Summary

Position Details

• Directs and supervises assigned service technicians in the overall delivery and financial performance of a book of business - made up of Service Agreements, Quoted Repairs and T&M (Time & Material) Work.
• Clearly communicates work responsibilities and accountabilities and ensures adherence to policies, procedures, and standards.
• Provides technical support and guidance to technicians as needed.
• Aids in service quotes and estimates to support sales and growth initiatives.
• Reviews service tickets and other field paperwork. Assures time is correctly applied and descriptions of work are accurate and appropriate. Addresses and resolves any issues with technicians.
• Collaborates with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for quoted repairs or new maintenance contracts.
• Maintains oversight of work performed to ensure quality of work, cost estimates, and customer expectations are met.
• Makes periodic visits to work sites. Ensures customers are satisfied with work performed.
• Evaluates technician performance and ensures compliance to safety standards.
• Investigates customer complaints to help remedy the situation and promptly implement corrective measures as required. Escalates problem to next level of management when necessary.
• Ensures technicians adhere to all legal, regulatory compliance, safety, and risk management policies and procedures. Promotes safe working behaviors.
• Supports the development of technical skills and knowledge of the technicians. Coordinate with Service Operations Manager to develop technician training curriculum as needed.
• Performs additional assignments as requested/needed.

Qualifications

• High school degree or GED
• 5 years of experience performing service maintenance and repair work within the mechanical industry
• OSHA-30 certification (if not currently certified, must be obtained within six (6) months from date of hire)
• Successful completion of a trade/technical training program preferred
• Working knowledge of business/industry practices, processes, and standards
• Proficient verbal and written communication skills
• Good organizational and problem-solving skills
• Basic Microsoft Office skills and other related business applications

Benefits

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Anual bonus program based upon performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.

External Agency Announcement

Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).