Guest Service Sales Specialist
About the role
Joining Chapter Aesthetic Studio means becoming part of a supportive, people-first culture focused on delivering confidence through personalized care. You'll work in a modern, uplifting studio environment with a tight-knit, collaborative team. Employee discounts on services and retail products are also available.
Responsibilities
- Welcome guests with warmth, professionalism, and enthusiasm
- Conduct consultations to understand guest goals and support personalized treatment recommendations
- Education guests on services, memberships, packages, retail products, and financing options
- Drive sales performance through memberships, package sales, rebooking, and guest retention
- Execute follow-up outreach through calls, texts, and emails to support conversion and loyalty
- Manage front desk operations including scheduling, guest check-in/check-out, phones, and payment processing
- Partner closely with clinical providers and studio leadership to ensure a seamless guest experience
- Maintain accurate guest records within scheduling and CRM systems
- Support studio events, promotions, and local marketing initiatives
- Help maintain a clean, organized, and guest-ready studio environment
Requirements
1-3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment
Strong relationship-building and consultative sales skills
Friendly, outgoing personality with excellent communication and interpersonal abilities
Comfortable using scheduling systems, CRM platforms, and POS software
Organized, adaptable, and able to thrive in a fast-paced environment
High school diploma or equivalent required
Flexible availability including evenings and weekends
Qualifications
High school diploma or equivalent required
Flexible availability including evenings and weekends
Skills
Strong relationship-building and consultative sales skills
Friendly, outgoing personality with excellent communication and interpersonal abilities
Comfortable using scheduling systems, CRM platforms, and POS software
Organized, adaptable, and able to thrive in a fast-paced environment
Benefits
Employee discounts on services and retail products
Opportunities for growth and leadership across our expanding studio network
Pay
$18+ depending on experience, plus eligibility for monthly incentive pay
Schedule
Full-Time