Guest Service Sales Specialist

About the role

This dynamic, full-time role is set to open in the Brookfield location of Chapter Aesthetic Studio. You'll be the heartbeat of the guest experience, setting the tone from the moment someone walks through the door.

Responsibilities

• Welcome every guest with warmth, energy, and professionalism
• Create memorable experiences that foster loyalty and referrals
• Manage front-of-studio operations: phones, appointment booking, guest check-in/out, and payment processing
• Support guests through product education, service recommendations, rebooking, and financing options
• Help guests understand the value of retail products, service packages, and Chapter Rewards Club memberships
• Partner with clinical staff to guide guests through the new guest journey and enhance treatment planning
• Maintain a clean, organized, and guest-ready studio environment
• Meet and exceed sales goals for services, memberships, and retail

Requirements

• At least 2 years of sales experience in a fast-paced, guest-focused environment
• Friendly, outgoing personality with excellent communication and interpersonal skills
• Tech-savvy and comfortable with phones, booking systems, and POS software
• Organized, detail-oriented, and adaptable under pressure
• High school diploma or equivalent required

Qualifications

• Passionate about creating memorable guest experiences
• Ability to build strong relationships and foster loyalty
• Experience with front-of-studio operations and customer service
• Strong organizational and time management skills

Skills

• Excellent communication and interpersonal skills
• Proficiency with phones, booking systems, and POS software
• Ability to manage multiple tasks and adapt to changing priorities
• Customer service orientation and problem-solving skills

Benefits

• Opportunities for growth and leadership within the expanding studio network
• Employee discounts on services and retail products
• A supportive, people-first culture focused on delivering confidence through personalized care
• Ongoing training and professional development
• A modern, uplifting studio environment with a tight-knit, collaborative team

Pay

Starting at $18+/hour (based on experience) plus eligibility to participate in our monthly incentive program

Schedule

Full-time position