Guest Service Sales Specialist

About the role

Join Chapter Aesthetic Studio, a premier aesthetic care provider where medical expertise meets modern beauty. As part of TAG – The Aspen Group, we're redefining the guest experience—making confidence accessible, care personalized, and results remarkable.

Responsibilities

• Welcome every guest with warmth, energy, and professionalism
• Create memorable experiences that foster loyalty and referrals
• Manage front-of-studio operations: phones, appointment booking, guest check-in/out, and payment processing
• Support guests through product education, service recommendations, rebooking, and financing options
• Help guests understand the value of retail products, service packages, and Chapter Rewards Club memberships
• Partner with clinical staff to guide guests through the new guest journey and enhance treatment planning
• Maintain a clean, organized, and guest-ready studio environment
• Meet and exceed sales goals for services, memberships, and retail

Requirements

• At least 2 years of sales experience in a fast-paced, guest-focused environment
• Friendly, outgoing personality with excellent communication and interpersonal skills
• Tech-savvy and comfortable with phones, booking systems, and POS software
• Organized, detail-oriented, and adaptable under pressure
• High school diploma or equivalent required

Qualifications

• Passionate about setting the tone for a positive guest experience
• Ability to build relationships and foster loyalty
• Strong organizational and time management skills
• Willingness to learn and grow within a supportive, collaborative team

Skills

• Excellent communication and interpersonal skills
• Proficiency with technology (phones, booking systems, POS software)
• Attention to detail and ability to manage multiple tasks simultaneously
• Ability to work independently and as part of a team

Benefits

• Employee discounts on services and retail products
• Opportunities for growth and leadership across our expanding studio network

Pay

Starting at $18+/hour (based on experience) plus eligibility for monthly incentive pay

Schedule

Full-time position available