Guest Service Rep- Full Time-Silver Legacy

Job Description Responsible for assisting guests with all aspects of hotel billing, billing requests, general information, and running all required reports. Also responsible for answering front desk incoming, administrative calls, and guest lines. Responsibilities Runs referral/denial reports, leaves messages at appropriate roomsDistributes a list of the rooms with outstanding balances, to the Manager on Duty (MOD)Answers incoming calls within three rings and performs callbacksResponsible for Non-Zero reportsApplies guest charges or comps to reservations and follows up with hosts to ensure guest servicesResponsible for mail and fax distribution to the departmentResponsible for the completion of all applicable credit card authorizationsAdhere to Payment Card Industry Data Security Standards (PCI Compliance)Handles all billing disputes for the guest, businesses, account tracking, posting credit cards and credit card refundsWorks with sales and group sales to make sure all billing inquiries are handledActs as a role model to other team members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the sameExemplify our core values, family style service, our mission and visionExemplify our DEI (diversity, equity, inclusion) culturePerforms other job-related duties as assigned Qualifications Excellent communication skills with the ability to read, write and communicate verbally in EnglishAbility to perform above average mathematical skills; type 35 wpm; PC skills, including Word and ExcelAbility to understand and comply with all company and departmental rules, regulations, policies and proceduresAbility to establish and maintain effective working relationships with staff and Guests.High School diploma or equivalent Additional Requirements Work is performed in an office environmentWork may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminatedContact with staff and guests is necessaryPosition requires Team Member to enter and exit from the Team Member entrance which entails 4 flights of stairs (40 steps)Ability to move freely and easilyRequires constant sitting and standingCommunication via use of telephoneFrequent use of office equipment, such as computer, fax, calculator, and multi-line phone systemReaching up to 24 inchesAbility to distinguish letters, numbers and symbolsHand/eye coordination and normal vision range with absence of color blindness GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.