Guest Service Representative - full time

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focusing on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escorts VIPs to room and checks them in prior to arrival.
• Answers the telephone within three rings with a smile and answers questions accordingly or transfers as needed.
• Responsible for issuing the bank. Counts bank at beginning and end of shift, ensuring all cash drops are done according to proper cash handling procedures and reports all cash over/shorts to management.
• Keeps the front desk area clean and organized.
• Assists with lobby activation as needed.
• Utilizes proper procedures when handling guest PPI data.
• Follows a checklist when going through check-in or check-out with guests.
• Always retrieves necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Performs various other duties as assigned.

EDUCATION AND EXPERIENCE

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Excellent time management skills.