Guest Service Representative Full Time
Schulte Hospitality Group · Atlanta, GA · 2 wk ago
Customer ServiceFull-time
Job Duties And Responsibilities
- Greets guests as they arrive, focus on personal recognition
- Reviews arrival lists daily and assists in preparing and assembling welcome amenities
- Escorts VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank. Count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/shorts to management
- Keep front desk area clean and organized
- Assisting with lobby activation as needed
- Utilize proper procedures when handling guest PPI data
- Follow checklist when going through check in or check out with guest
- Always retrieve necessary identification documents and form of payment upon arrival
- Attends promptly to guest needs and inquiries
Education And Experience
- Minimum of one (1) year in Front Desk Operations
- In-depth knowledge of hotel Front Desk operations
- Minimum of High School education
Knowledge, Skills And Abilities
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
Benefits
- Rewarding, Fun And Flexible Work Environment
- Exciting Perks
- An Atmosphere Designed To Encourage And Promote Career Growth Within The Company
- A Robust Benefit Package Including, But Not Limited To:
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options
- 401k Plan + Company Match
- Paid Parental Leave
- Paid Time Off
- Holiday Pay
- Pet Insurance
- Employee Assistance Program
About the Company
- Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry.
- We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries.
- Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Company Culture
- Committed to an inclusive, employee-focused workplace
- Invested in your development
- Engaged, empowered, and excited to grow with us
Compensation And Benefits
- Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy
- Specific compensation and benefit details will be discussed during the interview process
EEO Statement
- Schulte Hospitality Group is an Equal Opportunity Employer