Guest Service Representative - Full Time
About the role
No matter whether a guest arrives weary from their travels or excited for a vacation, as a Guest Service Representative, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.
Responsibilities
- Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
- Respond to and resolve guest requests
- Secure payments, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities, and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Maintain confidentiality of all guests, proprietary information
- Communicate any emergency, lost item, or theft to proper staff and/or authorities
- Report maintenance problems, accidents, and safety hazards
- Keep contingency lists in case of emergency and communicate and necessary messages
- Protect company assets
- Comply with all quality assurance expectations
Requirements
- A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others.
- Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
- Create confidence and trust, while communicating the right message at the right time.
- Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
- Be direct yet tactful and considerate of the audience.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Maintain awareness of undesirable persons on premises.
- Clean professional appearance.
- Standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.
Benefits
- Incentives $
- Employee Referral Program $
- Paid Time Off
- Paid Vacation (Full-Time)
- Merit Increase $
- 401k with Employer Contribution (Full-Time)
- Medical, Dental, Vision (Full-Time)
- Life Insurance (Full-Time)
- Long-term/Short-term Disability (Full-Time)
- Accident (Full-Time)
- Critical Illness (Full-Time)
- Cross-training Opportunities
- Hotel Room Discounts
Schedule
- Flexible Shifts Available
- Morning/Evening/Night
- Weekends
- Full-Time/Part-Time
Qualifications
Minimum Requirements:
- The Guest Representative role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.
Skills
To be a successful Guest Service Representative, you need:
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
Pay
Not specified
Schedule
Flexible Shifts Available
Morning/Evening/Night
Weekends
Full-Time/Part-Time
Benefits
- Incentives $
- Employee Referral Program $
- Paid Time Off
- Paid Vacation (Full-Time)
- Merit Increase $
- 401k with Employer Contribution (Full-Time)
- Medical, Dental, Vision (Full-Time)
- Life Insurance (Full-Time)
- Long-term/Short-term Disability (Full-Time)
- Accident (Full-Time)
- Critical Illness (Full-Time)
- Cross-training Opportunities
- Hotel Room Discounts
Company Information
MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.