Guest Service Representative, Full Time

We need to output HTML fragment only, with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: "Applicants 18 years of age or older welcome to apply", "Follow us on Instagram...", etc. Also remove "Opportunity Awaits on the beautiful Island of Hawaii..." maybe part of summary? It's not essential but we can keep as prose? It's not boilerplate but maybe considered fluff. We need to preserve all substantive information. So we need to extract sections. Let's parse posting: - Guest Service Representative, Full Time Rate of Pay: $24.91/hour - Brief Summary of Job: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures. - Essential Functions and Responsibilities of the job include but are not limited to: list of bullet points (starting with ____). Many responsibilities. - Knowledge/Education/Experience: Proficient in Microsoft applications. One (1) year experience front office experience preferred. Ability to speak Japanese a plus. Ability to speak multiple languages preferred. High school graduate desirable. - Skills/Abilities/Other Requirements: Must be able to communicate in English with guests, management and team members to their understanding. Ability to provide legible written communications. Ability to compute basic mathematical calculations. Ability to prioritize, organize and make good judgments. Dependable. - At King Kamehameha Kona Beach Resort Courtyard By Marriott, Caring For People And The Community Is Part Of Who We Are. Our Comprehensive Employment Package Varies By Position And May Include Pay, Healthcare & Financial Security Competitive Pay Retirement Plans: Attractive pension and 401k programs featuring employer match options. Medical Insurance: Choice of packages via UHA or Kaiser Medical. Dental Insurance: Dental coverage option provided through HDS. Paid Insurance: Free Life Insurance and Temporary Disability Insurance (TDI) fully covered. Reward & Recognition: Programs honoring performance with incentives and awards. Commute & Out-of-Pocket Savings Transit Access: Direct front-door access to fare-free Hele-On Bus route. Free Parking: On-site hotel employee parking lot access during every shift worked. EV Charging: Free access to on-property electric vehicle charging docks while working. Uniform & Apparel Care: Free on-property uniform laundering for all staff. Dry cleaning allowances for non-uniform roles. Travel, Lodging & Paid Time Off Marriott Explore: Deeply discounted hotel rooms across 7,000+ global properties. Local Marriott Staycations: Exclusive employee rates at 40+ Hawaiʻi Marriott hotel locations. Friends & Family: Share Marriott lodging discounts worldwide for your inner circle. Vacation Ownership: Special discount options on premier portfolios via Marriott Vacations Worldwide. Paid Time Off: Paid company holidays with generous vacation, sick leave, and a paid day off on your birthday. Food & Lifestyle Discounts Daily Shift Meals: Free hot meal during every shift, curated by the Culinary ʻŌhana. Global Dining: 20% discount on food, beverages, and room service at properties worldwide. On-Property Savings: Employee discounts across on-site retail shops and spa services. Career Growth Professional Growth: Advance your career with specialized skill-building and training platforms by Marriott Global Source (MGS). Internal Promotion Tracks: Clear pathways and leadership opportunities to elevate your career. - Also "Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort’s ohana!" is closing. We need sections: About the role (maybe summary), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Pay: Rate of Pay: $24.91/hour. So we can include Pay section with that. Schedule: Not explicitly mentioned besides Full Time. Could we infer schedule? The posting says Full Time but no schedule details. We should not create Schedule section unless posting actually states them. It only says Full Time but no specific hours. Probably we should not create Schedule section because it's not specific content. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. For Benefits we have many details, so include Benefits. For Pay we have rate, include Pay. For Schedule we only have Full Time but not schedule like shift times; maybe we can treat Full Time as schedule? The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It says Full Time is stated, but it's not a schedule detail like "Monday-Friday 9am-5pm". However "Full Time" is a schedule type. Might be acceptable to include Schedule section with "Full Time". But we need to see if they want schedule specifics. Usually they'd want schedule like "Full Time, 40 hours per week". Since they only said Full Time, we could include Schedule with that. However they said "Prefer a few substantive sections over many thin ones." So maybe we can combine Pay and Schedule? But they want separate headings if content exists. I'd include Schedule with "Full Time". It's not filler like "varies". It's specific. Now About the role: Could use the Brief Summary of Job. Also maybe the opening paragraph "Opportunity Awaits on the beautiful Island of Hawaii..." but that's fluff. We'll use the Brief Summary. Responsibilities: list of essential functions. Requirements: maybe combine Knowledge/Education/Experience and Skills/Abilities/Other Requirements? But we have separate headings for Requirements, Qualifications, Skills. We need to decide what goes where. Typically Requirements = knowledge/education/experience. Qualifications maybe similar. Skills = skills/abilities. We have both sections. We'll allocate: - Requirements: Knowledge/Education/Experience (Proficient in Microsoft applications, One year front office experience preferred, Ability to speak Japanese a plus, Ability to speak multiple languages preferred, High school graduate desirable). - Qualifications: maybe we could treat as same as Requirements? But we need to avoid duplication. Could we put Qualifications empty? Not allowed. Maybe we can combine Requirements and Qualifications into one? But headings must be used only if real content. We could decide to not include Qualifications if content overlaps with Requirements; but we need to preserve all substantive information. We could split: Requirements = education/experience; Qualifications = language abilities? But that seems arbitrary. Better: Use Requirements for knowledge/education/experience; Skills for Skills/Abilities/Other Requirements; and omit Qualifications if no distinct content. However we might lose some info like "Ability to speak Japanese a plus" etc which is knowledge/education/experience; we already placed there. Skills section includes communication, written, math, prioritize, dependable. That covers Skills/Abilities. Thus we have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. We need to output HTML fragment with

headings and

• for lists,

  for prose. We must not include any markdown fences. Let's craft. About the role:

  Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures.

  Maybe also include "Guest Service Representative, Full Time" but we shouldn't repeat job title as heading; we can include in prose? The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". It doesn't forbid including it in prose. Could include but maybe not needed. We'll keep summary. Responsibilities: list items from the bullet points. Need to preserve all. Let's extract each bullet: - Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to guests. - Communicate effectively with guests and fellow team members. - Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay. - Anticipate and respond to guest needs. - Handle all aspects of guest registration, which can include: expediting the check-in/check-out process; following hotel rate structures, discounts, and selling strategies; issuing room keys; informing guests about hotel features and amenities, as well as local attractions; and satisfying special requests whenever possible. - Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events. - Have knowledge about room rates, packages, discounts and promotions and know how to handle each. - Maintain and understand special guest programs and franchise related programs. - Find solutions quickly, and confidently address and resolve guest concerns. - Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary. - Answer phones according to service standards and within 3 rings. - Full understanding of the Front Desk system for all guest services. - Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel. - Perform other duties as assigned, requested or deemed necessary by management. - Management retains the discretion to add or change the duties of the position at any time. We should keep the last as part of responsibilities. Now Requirements: list items: - Proficient in Microsoft applications. - One (1) year experience front office experience preferred. - Ability to speak Japanese a plus. - Ability to speak multiple languages preferred. - High school graduate desirable. Skills: list: - Must be able to communicate in English with guests, management and team members to their understanding. - Ability to provide legible written communications. - Ability to compute basic mathematical calculations. - Ability to prioritize, organize and make good judgments. - Dependable. Benefits: need to capture all benefits listed. Let's parse the benefits paragraph: "Our Comprehensive Employment Package Varies By Position And May Include Pay, Healthcare & Financial Security Competitive Pay Retirement Plans: Attractive pension and 401k programs featuring employer match options.Medical Insurance: Choice of packages via UHA or Kaiser Medical. Dental Insurance: Dental coverage option provided through HDS.Paid Insurance: Free Life Insurance and Temporary Disability Insurance (TDI) fully covered.Reward & Recognition: Programs honoring performance with incentives and awards. Commute & Out-of-Pocket Savings Transit Access: Direct front-door access to fare-free Hele-On Bus route.Free Parking: On-site hotel employee parking lot access during every shift worked.EV Charging: Free access to on-property electric vehicle charging docks while working.Uniform & Apparel Care: Free on-property uniform laundering for all staff. Dry cleaning allowances for non-uniform roles. Travel, Lodging & Paid Time Off Marriott Explore: Deeply discounted hotel rooms across 7,000+ global properties.Local Marriott Staycations: Exclusive employee rates at 40+ Hawaiʻi Marriott hotel locations.Friends & Family: Share Marriott lodging discounts worldwide for your inner circle.Vacation Ownership: Special discount options on premier portfolios via Marriott Vacations Worldwide.Paid Time Off: Paid company holidays with generous vacation, sick leave, and a paid day off on your birthday. Food & Lifestyle Discounts Daily Shift Meals: Free hot meal during every shift, curated by the Culinary ʻŌhana.Global Dining: 20% discount on food, beverages, and room service at properties worldwide.On-Property Savings: Employee discounts across on-site retail shops and spa services. Career Growth Professional Growth: Advance your career with specialized skill-building and training platforms by Marriott Global Source (MGS).Internal Promotion Tracks: Clear pathways and leadership opportunities to elevate your career." We need to turn into list items. Could group categories but each item as
• . We'll produce list. Pay:

  Rate of Pay: $24.