Guest Service Representative (Full Time)

About Festival Foods

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list—you’ll see it in our daily interactions, how we treat our guests, and in our extensive associate benefits and programs.

Responsibilities

• Provide Helpful Service: Deliver excellent guest service through friendly greetings, answering questions, and addressing guest concerns with professionalism and care.
• Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations using tools such as ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and Guest Service OPPS Manual.
• Oversee Operations: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.
• Support the Team: Direct guests, manage checkout lines, provide timely overrides or assistance to the Guest Service team, and open additional checkout lanes during busy periods.
• Monitor & Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
• Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members to cover absences or increased business demand.
• Enforce Labor Laws: Ensure compliance with minor labor laws by scheduling breaks, lunches, and clock-out times according to legal guidelines.
• Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to maintain 100% productivity.
• Communicate with Shift Managers: Notify Shift Managers when assistance is required and handle guest service responsibilities at checkout lanes.
• Manage Lane Flow: Open additional checkout lanes as needed and keep a cash drawer available for personal use.
• Track Attendance: Use the GSR Shift Report to document and communicate lateness or absences.
• Cart Management: Ensure sufficient cart availability by monitoring and managing cart collection and running processes.
• Honor Commitments: Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice for occasional absences.
• Support the Team: Perform other duties as assigned.

Requirements

• Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
• Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.
• Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
• Teamwork & Training: Commitment to mentoring others and fostering a collaborative team environment.

Physical Demands and Work Environment

The physical demands and work environment described are representative of those an associate must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Ability to stand in place for long periods, walk in the store, bend, stoop, and kneel regularly.
• Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support Programs: Access to 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Coaches for confidential support related to personal or professional challenges.
• Save for Your Future: A 401(k) plan with an annual discretionary match to help associates reach their savings goals.

Schedule

The Guest Service Representative is a full-time position. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability.

123 Hale Drive, Holmen, WI 54636