Guest Service Manager
Responsibilities
Greet guests and proactively assist them in a friendly manner with accurate and timely service.
Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns.
Support accurate inventories and sales reporting, manage front end performance with routine operational audits.
Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner.
You will coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results.
This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.
Qualifications
- 3 years of management experience in the retail, restaurant, or hospitality field or 5 years of related management experience
- Working knowledge of Microsoft Office
- Must be at least 18 years of age
Reasonable Accommodation
The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.