Guest Service Agent | Semiahmoo Resort

About the role

Seasonal through 10/4/2026 Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests.

Responsibilities

• Efficiently handle guest check-in and checkout processes including room credits, keys, guest issue resolution and special requests.
• Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests.
• Operate the PBX and Radio paging system according to procedures.
• Establish appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manage guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Requirements

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.

Qualifications

Eligibility of perks is dependent upon job status.

Skills

Working knowledge of the front desk, efficient check-in and checkout processes, familiarity with property management systems, operating PBX and Radio paging systems, establishing appropriate credit, managing guest issues, using discretion and professionalism in conflict resolution, conducting follow-up, making reservations.

Benefits

• Free Parking
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program“Columbia Cares”
• Volunteer Opportunities
• Committee Participation Opportunities
• Task Force Work Opportunities
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
• Seasonal Bonus

Pay

Hourly Pay: $19.13

Schedule

Seasonal