Guest Services Agent

About the role

The Shores Resort and Spa is seeking a Guest Services Agent to provide exceptional customer service and create memorable experiences for guests.

Responsibilities

• Welcome guests to the resort/hotel upon arrival
• Unload guests’ luggage and assist with check-in
• Escort guests to their rooms and provide information about amenities
• Work with other attendants to ensure a personalized experience for each guest
• Keep the lobby area clean and organized
• Work in a team environment and be available to work various shifts including weekends and holidays

Requirements

• At least one year in a customer service role with high guest interaction
• A valid drivers license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Available to work various shifts including weekends and holidays

Qualifications

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Skills

• Engaging personality
• Customer service skills
• Problem-solving ability
• Teamwork
• Communication skills

Benefits

Comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Pay

$15.00 per hour

Schedule

Full shift standing and going back and forth to the valet lot and different areas of the hotel.