Guest Services Agent

About the role

The Aloft Sarasota Hotel is seeking a highly motivated individual to join our Front Desk team. The ideal candidate should have at least one year of experience in a customer service role with high guest interaction.

Responsibilities

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Resolve problems and "WOW" guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Aid other departments as needed

Requirements

• A Valid drivers license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Must be available to work various shifts including weekends and holidays

Qualifications

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Skills

• Customer service skills
• Problem-solving abilities
• Teamwork
• Communication skills
• Fast-paced environment adaptability

Benefits

• Seven Paid Holidays
• Paid Time Off
• Hotel Discounts
• Medical, Dental, Vision Insurance
• Hospital, Critical Illness, & Accident Insurance
• Short Term Disability Insurance
• Free Employee Life & ADD Insurance
• 401K with Employer Match

Pay

$17.00 - $18.00 per hour

Schedule

Variety of shifts including weekends and holidays

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.