Guest Services Agent
Atrium Hospitality · Montgomery, AL · 2 mo ago
Customer ServiceFull-time
Job Description
Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
- Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
- Support and train new front desk team members—you’re the friendly coach they’ll thank later.
- Resolve guest issues quickly and professionally (bonus points if they leave smiling).
- Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.
What We Are Looking For
- Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
- Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.
- High school diploma or equivalent – Because communication, math, and common sense are key.
- Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
- Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.
Career Growth & Learning
40% of our management hires are internal promotions!
Benefits
- Invest in Your Future – 401(k) plan with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.