Guest Services Agent

What You'll Do

• Greet guests at the front desk upon arrival
• Aid guests with room reservations, check guests in and out upon arrival and departure
• Contact guests who have arrived to ensure their comfort and offer assistance
• Maintain and develop events/receptions to take place in the lobby during the evening hours
• Research and plan the execution of each reception with wineries etc.
• Aid sales in hotel tours and trip events
• Perform operational duties, if required; take reservations, and at times act as PBX operator
• Be familiar with the city's geography, restaurants, amenities, clubs and tourism industries to provide accurate information to hotel guests
• Review VIP and package arrivals daily
• Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.
• Maintain follow-up log for communication between Concierges
• Attend hotel and department meetings

What You Bring

• A high school diploma or general education degree (GED) is required
• Previous experience in a Front Desk or customer-facing role is helpful
• Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests
• Maintain decorum in stressful situations
• Familiarity with hotel systems and operations, and the ability to enter in information accurately
• A flexible schedule, able to work evenings, weekends and holidays