Guest Safety Host - On-Mountain Dining - WINTER 26-27

About the role

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation. Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails.

Responsibilities

• Monitor and patrol assigned areas to prevent unauthorized access, theft, vandalism, and other security threats
• Enforce company policies and procedures to maintain a safe and secure environment
• Respond to alarms, emergencies, and incidents, aiding as needed and documenting all occurrences
• Control access to facilities by verifying credentials, checking identification, and screening visitors
• Conduct routine inspections of doors, windows, and other points of entry to ensure they are secure
• Aid in investigations by gathering information, reviewing surveillance footage, and providing detailed reports
• Provide excellent customer service while maintaining a strong security presence
• Act as liaison with Police Department, other law enforcement agencies, and security companies
• Increase security of buildings through current crime prevention and security techniques
• Assist with crowd control at peak times in high traffic areas
• Assist in overnight operations and responsibilities
• Other duties as assigned

Qualifications

• High school diploma or equivalent required
• Law Enforcement, security or related field experience required
• Valid Driver's License Required

Knowledge, Skills & Abilities

• Strong observational skills with the ability to recognize unusual behavior and security risks
• Effective communication skills, both written and verbal, to interact with employees, guests, and emergency responders
• Ability to handle difficult customer interactions and ensure high levels of satisfaction
• Ability to remain calm and take decisive action in high-pressure situations
• Basic knowledge of security systems, surveillance equipment, and emergency procedures
• Physical stamina to stand, walk, and patrol for extended periods, sometimes in adverse weather conditions
• Strong problem-solving skills with the ability to assess situations quickly and respond appropriately
• Attention to detail for accurately reporting incidents and identifying potential security threats
• Ability to work independently and as part of a team, maintaining professionalism in all situations

Additional Information

• Work Environment & Physical Demands: Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time. Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces. Must be able to lift, push or pull 50 lbs. individually or with assistance.
• This position may require you to ski/snowboard in variable terrain for on mountain locations.

Job Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

Reasonable Accommodations

To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer

At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.