Guest Room Inspector - FULL TIME

About the role

The Guest Room Inspector is responsible for maintaining high standards of cleanliness and guest satisfaction in the hotel. This position requires the ability to act as a Housekeeping Supervisor when needed.

Responsibilities

• Ensure guest rooms and public areas meet cleanliness and maintenance standards through thorough inspections.
• Resolve guest complaints and report any deficiencies or issues to the housekeeping team.
• Enforce hotel policies regarding lost and found items, accidents, and emergencies.
• Promote sanitation, safety, and security efforts within the hotel.
• Provide training and support to housekeeping staff to maintain consistent room cleanliness.
• Communicate with housekeeping supervisors and other departments to address guest complaints and concerns.
• Maintain inventory of cleaning supplies and report on usage.
• Perform cleaning duties and assist in covering shifts for the Housekeeping Supervisor.
• Assign rooms to be cleaned and distribute assignments when the Housekeeping Supervisor is absent.
• Ensure public areas and equipment are clean and in good condition.
• Notify supervisors or engineers of maintenance issues.
• Collaborate with housekeeping staff to address issues and implement improvements.
• Assist in inventory checks of housekeeping supplies.
• Respond to guest requests and conduct follow-up inspections to ensure satisfaction.

Requirements

• United States citizenship or valid work permit.
• Ability to read, write, and speak English fluently; additional language proficiency is beneficial.
• Able to follow instructions verbally and in writing.
• Flexible schedule including evenings, weekends, and holidays.
• Fast-paced environment with ability to work under pressure and empathy.
• Outstanding coordination and multitasking abilities.
• Strong attention to detail and organizational skills.
• Professional appearance and demeanor.
• Ability to resolve problems and conflicts diplomatically.

Supervision

Reports to the Housekeeping Supervisor/Manager and supervises the housekeeping department when the supervisor is absent.

Education and Experience

• High school diploma or equivalent.
• Previous Housekeeping experience preferred but not required.

Working Conditions

• Stand and move freely throughout the shift.
• Lift, carry, push, and pull up to 50 lbs occasionally.
• Perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently.
• Squeeze and overhead reaching occasionally.
• Bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces occasionally.
• Frequent handling of objects and equipment to maintain the property.
• Primarily an indoor job, but must be able to walk outside in various weather conditions.
• Climb stairs occasionally, both indoors and outdoors.
• Work in variable room temperatures.
• Noise level is usually moderate.

Salary

$19 per hour.