Guest Room Inspector - FULL TIME

About the role

The Guest Room Inspector is responsible for maintaining high standards of cleanliness and guest satisfaction in the hotel. This position requires acting as a Housekeeping Supervisor when needed and providing exceptional service to both internal and external guests.

Responsibilities

• Maintain positive guest relations and resolve complaints to guest satisfaction.
• Follow hotel policies regarding lost and found items and guest and team member accidents or injuries.
• Conduct thorough inspections of guest rooms and public areas to ensure they meet cleanliness and maintenance standards.
• Identify and report deficiencies or issues in guest rooms and coordinate with the housekeeping team for prompt resolution.
• Enforce and uphold hotel cleanliness and service standards, ensuring staff adherence to protocols and procedures.
• Provide training and support to housekeeping staff to maintain consistent room cleanliness and presentation.
• Offer constructive feedback and guidance to team members to enhance their performance.
• Collaborate with housekeeping supervisors and other relevant departments to address and resolve guest complaints or concerns related to cleanliness or room conditions.
• Respond to guest requests and concerns promptly and professionally, conduct follow-up inspections, and ensure guest issues are resolved to their satisfaction.
• Assist in inventory management by monitoring and reporting on the usage of cleaning supplies and amenities, ensuring adequate stock levels are maintained.
• Perform cleaning duties when necessary, help cover sick and vacation days for the Housekeeping Supervisor, and assign rooms to be cleaned for the day.
• Ensure public areas are clean and maintained, inspect equipment and facilities, and notify a supervisor or engineer of maintenance issues.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.

Requirements

• United States citizenship or valid work permit.
• Able to read, write, and speak English fluently; additional language proficiency is beneficial.
• Able to accurately follow instructions, both verbally and written.
• Able to work a flexible schedule that may include evenings, weekends, and holidays.
• Able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Strong attention to detail and organizational skills.
• Professional in appearance and demeanor.
• Able to deal effectively and interact well with guests, vendors, and team members.
• Able to resolve problems and/or conflicts in a diplomatic and tactful manner.

Supervision

Reports to the Housekeeping Supervisor/Manager and supervises the housekeeping department when the Housekeeping Supervisor/Manager is not present.

Education and Experience

• High school diploma or equivalent.
• Previous Housekeeping experience is preferred, but not required.