Guest Room Attendant - The Graduate Hotel by Hilton

About the Role

The Guest Room Attendant is one of the most important members of our hotel team. Our guests may interact with many people during their stay, but the condition of their room often creates one of their strongest impressions of the hotel. As a Guest Room Attendant, you will be responsible for creating a clean, comfortable, welcoming, and memorable environment for every guest who walks through the door. This is more than making beds and cleaning rooms—it is about noticing the details, taking pride in your work, and helping create each guest’s Graduate experience.

Responsibilities

• Create Guest Rooms That Shine: clean and prepare assigned guest rooms according to Graduate by Hilton and hotel standards, make beds neatly, clean and sanitize bathrooms, dust furniture and surfaces, vacuum carpets, remove trash and used linens, replenish towels, toiletries, coffee supplies, and other amenities, ensure rooms are properly staged, and complete a final visual inspection.
• Own the Details: check rooms carefully for cleanliness and presentation, ensure amenities and supplies are properly positioned, identify damaged, missing, or malfunctioning items, report maintenance concerns promptly, report lost‑and‑found items according to procedures, and communicate unusual room conditions or guest concerns to leadership.
• Protect Cleanliness & Safety: follow all sanitation, chemical‑handling, and safety procedures, use cleaning products and equipment properly, maintain an organized and safe housekeeping cart, handle guest linens, trash, and cleaning supplies correctly, follow hotel procedures for entering occupied rooms, and maintain awareness of guest privacy and security.
• Work as One Team: communicate effectively with housekeeping leadership, partner with the Front Desk to support room readiness, communicate maintenance concerns to Engineering, assist teammates during busy periods, help create a positive and respectful work environment, participate in daily meetings, training, and hotel initiatives, and be willing to step in during high‑occupancy periods, special events, and busy weekends.

Minimum Qualifications

• Previous housekeeping or cleaning experience is helpful but not required.
• Ability to follow instructions and hotel cleaning standards.
• Ability to communicate effectively with team members and leadership.
• Strong attention to detail.
• Reliable attendance and punctuality.
• Ability to work independently.
• Ability to work efficiently within established productivity expectations.
• Physical ability to stand, walk, bend, reach, push, pull, and perform repetitive movements throughout the shift.
• Ability to lift and move housekeeping supplies, linens, and equipment as needed.
• Ability to work weekends and holidays based on hotel business needs.

Preferred Qualifications

• Previous hotel or hospitality housekeeping experience.
• Experience in a full‑service hotel environment.
• Familiarity with Hilton or Graduate hotel standards.
• Previous experience with hotel room‑management or housekeeping systems.
• Strong guest‑service skills.
• Bilingual or multilingual communication skills are a plus.
• Experience working in a high‑volume hotel is beneficial.

Schedule

Full‑time and part‑time opportunities may be available. Daytime shifts are offered, with required weekend and holiday availability. Schedule may vary based on hotel occupancy, university events, conventions, weddings, and other business demand. Additional hours may be available during high‑demand periods.

Benefits

• Work in the heart of Richmond, near VCU, downtown attractions, restaurants, entertainment, arts, and culture.
• Be part of a hotel known for personality, storytelling, and celebrating the local community.
• Direct impact on guest satisfaction through clean, welcoming rooms.
• Opportunities for growth and advancement within housekeeping, hotel operations, and leadership.
• A culture built on respect, accountability, teamwork, recognition, growth, guest service, and pride in work.