Guest Room Attendant - Hotel

About the role

The Guest Room Attendant at Oxford Collection of Hotels is responsible for maintaining impeccably clean, well-appointed rooms in a high-occupancy, fast-paced four-diamond full-service hotel environment. This role supports elevated service standards and requires a strong focus on detail, guest satisfaction, and operational excellence.

Responsibilities

• Average 80% of time spent on Guestroom Cleaning and Sanitizing
• Meticulously prepare guest rooms to the highest standards of luxury, ensuring every detail reflects uncompromising quality and a sense of timeless elegance
• Curate an inviting ambiance by flawlessly making beds with crisp linens, meticulously dusting, vacuuming plush carpets, and polishing fine furnishings to a radiant sheen
• Change and replenish bed linens, towels, and guest amenities as needed
• Perform deep cleaning as needed
• Keep all hallways, public areas, and closets neat and clean, disposing of trash and recyclables appropriately
• Prepare the housekeeping cleaning cart for the next day's use and report any guest-borrowed items to the housekeeping supervisor
• Ensure all tasks are performed in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures
• Report any maintenance repairs needed immediately to their supervisor or General Manager
• Average 10% of time spent on Guest Relations
• Provide a high level of customer service, taking time with our guests to ensure every aspect of their stay meets elevated expectations
• Engage with guests who may require personalized attention due to the hotel’s full-service nature
• Maintain a polished, professional demeanor while engaging with guests, ensuring that every interaction is infused with genuine care and attentiveness
• Respond to special guest requests in a timely, friendly, and efficient manner
• Report lost and found items and maintenance issues in a timely manner following standard procedures
• Average 10% of time spent on Other Duties
• Communicate effectively with all hotel staff to ensure the smooth delivery of services
• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Support peer onboarding and act as a role model in upholding cleanliness and service standards
• Provide input on supply shortages and operational improvements
• Adhere to attendance policies and maintain regular availability for scheduled shifts

Qualifications

• High School Diploma or GED preferred
• 1+ years Hospitality/hotel work experience in a four-diamond full-service or boutique hotel preferred
• Housekeeping experience preferred
• Experience in high guest turnover settings preferred

Skills

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance – Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first

Benefits

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Pay

Competitive pay and performance-based incentives

Schedule

Flexible schedule including evening, weekends and holidays