Guest Room Attendant - Hotel
About the role
The Guest Room Attendant at Oxford Collection of Hotels is responsible for maintaining impeccably clean, well-appointed rooms in a high-occupancy, fast-paced four-diamond full-service hotel environment. This role supports elevated service standards and requires a strong focus on detail, guest satisfaction, and operational excellence.
Responsibilities
Ensure rooms meet the Four Diamond cleanliness and presentation standards before guest check-in
Meticulously prepare guest rooms to the highest standards of luxury, ensuring every detail reflects uncompromising quality and a sense of timeless elegance
Curate an inviting ambiance by flawlessly making beds with crisp linens, meticulously dusting, vacuuming plush carpets, and polishing fine furnishings to a radiant sheen, ensuring that each guest room is transformed into a haven of comfort, sophistication, and pristine cleanliness
Change and replenish bed linens, towels, and guest amenities as needed
Perform deep cleaning as needed
Keep all hallways, public areas, and closets neat and clean, disposing of trash and recyclables appropriately
Prepare the housekeeping cleaning cart for the next day's use and report any guest-borrowed items to the housekeeping supervisor
Communicate effectively with all hotel staff to ensure the smooth delivery of services
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Support peer onboarding and act as a role model in upholding cleanliness and service standards
Provide input on supply shortages and operational improvements
Adhere to attendance policies and maintain regular availability for scheduled shifts
Requirements
Proof of eligibility to work in the United States
Reliable transportation to and from work
Flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Physical requirements: Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently; lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects; bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis; walk outside in a variety of weather conditions (rain, wind, snow, heat); climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.
Qualifications
A High School Diploma or GED is preferred
One to two years of hospitality/hotel work experience in a four-diamond full-service or boutique hotel is preferred
Housekeeping experience is preferred
Experience in high guest turnover settings is preferred
Skills
Company Character – Supports company vision and values
Customer Service – Understands and meets the needs of customers
Detail Orientation – Is accurate and methodical when following processes and instructions
Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
Professional Appearance – Presents a professional and polished look
Stress Management – Exhibits self-awareness and self-control in pressure situations
Team Orientation – Works cooperatively with others, assisting voluntarily
Time Management – Does most important, guest-related work first
Benefits
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Pay
$20 - $21 per hour
Schedule
Flexible schedule including evening, weekends and holidays