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Guest & Member Experience Team Senior Associate

University of Utah · Salt Lake City, UT · 2 days ago
OTHRPart-time

Job Summary

This position is responsible for assisting the Guest & Member Experience GMET Specialists in ensuring outstanding guest service and effective operations of the Welcome Desk, Info Desk, Reception Desk and Museum galleries. Individuals will use leadership skills in this position to model exceptional customer service, train hosts, and perform as a GMET Member and Admissions Coordinator when needed.

Responsibilities

  • Serving as an example for GMET Associate
  • Answering the main phone and membership lines to answer questions, forward calls and inquiries to the correct department, and help resolve customer service requests
  • Ensure safety of NHMU by managing arriving visitors
  • Train incoming GMET Associates
  • Fill in as a GMET Associate as needed
  • Fill in as a GMET Sales Coordinator as needed, doing duties such as supporting membership sales, conducting ticket and audio guide transactions, provide details of upcoming programs

Minimum Qualifications

  • Three years of retail sales experience with one year of experience supervising employees and buying merchandise;
  • Demonstrated human relations and effective communication skills required;
  • Associate's degree in Business, or a related field, or two years of related college work along with the above experience requirements or equivalency (2 years related work experience may be substituted for 1 year of education)

Priorities

  • Ideal Candidate Will Have The Following Skills:
  • Written and oral communication skills
  • Problem solving
  • Adaptability/handle pressure well
  • Time management
  • Attention to detail
  • Likes to meet new people
  • Skilled in situation de-escalation

Special Instructions

Requisition Number: PRN17201N
Full Time or Part Time?: Part Time
Work Schedule Summary:: Your schedule will vary from week to week and may include morning, afternoon, or evening (Wednesdays only) shifts, that are 4hrs to 8hrs long. You must have at least 20 hours per week of availability, including either Saturday, Sunday, or both
Department:: 00018 - Utah Museum of Natl Hist Oper
Location:: Campus
Pay Rate Range:: 16.50 to 17.00
Close Date:: 7/20/2026
To apply, visit::

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