Guest Experience Associate
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info; do not invent or summarize away detail. Remove boilerplate etc. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones.
We need to parse the posting.
Content:
- About TOCA Soccer: description (mission, values). This could be "About the role"? Actually "About TOCA Soccer" is about company. Could be "About the role"? The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to these headings.
We have:
- About TOCA Soccer: description of company, values, mission. Could be placed under "About the role"? But that heading is for about the role, not company. However we can still use "About the role" heading to include description of role and maybe company context. The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those headings if we have content. If we don't have content for a heading, we should not include it.
We have content for:
- About the role: maybe we can include the description of TOCA and what makes a TOCA teammate, why you'll love being part of TOCA team, job highlights, etc. That seems like role overview.
- Responsibilities: The "What You'll Be Doing" section with percentages and bullet-like statements.
- Requirements/Qualifications/Skills: The "You’ll Crush This Role If You:" bullet list.
- Benefits: The "Why You'll love being apart of the TOCA Team:" includes perks: TOCA Treats (Competitive Pay & On Demand Pay, Part Time, Flexible Scheduling, Career Growth & Development, Employee Assistance Program, Active & Fit Membership Benefits Hub Discount Marketplace, etc.) plus list of perks: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, 2 Free Packages to share with your squad! Also maybe "Competitive Pay & On Demand Pay" is pay info.
- Pay: The posting mentions "Competitive Pay & On Demand Pay". That's specific enough? It says Competitive Pay & On Demand Pay. That's a statement about pay. We could include a Pay section with that statement. However we need to avoid filler like "commensurate with experience". This is not filler; it's a specific mention. So we can include Pay section.
- Schedule: The posting mentions "Part Time, Flexible Scheduling" and also "Hours Required: Candidates must be able to work evenings and weekends". So we have schedule info.
Thus we can have sections: About the role, Responsibilities, Requirements (or Qualifications/Skills), Benefits, Pay, Schedule.
We need to decide whether to split Requirements, Qualifications, Skills separately or combine. The instruction: Prefer a few substantive sections over many thin ones. So we could combine Requirements/Qualifications/Skills into one section maybe "Requirements". Or we could have separate sections if we have distinct content. The "You’ll Crush This Role If You:" list includes: Love people and good vibes, Have top-tier communication skills, Can stay cool under pressure, Know your way around Google Suite & scheduling tools (on-site training), Are down for evening/weekend shifts (that’s our peak time!), Can lift 30+ lbs and move with energy. That's a mix of skills and requirements. Could be placed under "Requirements". We'll make a single section "Requirements" with - .
Benefits: The "Why You'll love being apart of the TOCA Team:" includes many bullet-like items. We'll make a Benefits section with
- .
Pay: We have "Competitive Pay & On Demand Pay". Could be a short
.
Schedule: We have "Part Time, Flexible Scheduling" and "Hours Required: Candidates must be able to work evenings and weekends". We'll make a Schedule section with
maybe combine.
Now we need to ensure we don't repeat job title as heading. The job title is Guest Experience Associate. We'll not use that as heading.
We need to strip boilerplate: The initial "About TOCA Soccer:" paragraph is fine. The "What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences" That's values; could be included in About the role.
The "Why You'll love being apart of the TOCA Team:" includes list; we will capture.
The "Job Highlights:" includes Job Title, Location, Report To, Hours Required. We should preserve location, report to, hours required. The instruction says do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include location and report to and hours required in a short paragraph maybe under About the role or separate? But we already have Schedule section for hours required. Location and report to could be included in About the role as a short paragraph.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep location (Richmond, OH), report to (General Manager), hours required (must be able to work evenings and weekends). Also the "Job Title: Guest Experience Associate" we should keep but not as heading; we can include it in a paragraph maybe.
We also have "Position Overview:" paragraph.
We have "What You’ll Be Doing:" with subcategories and percentages. We need to preserve that detail. We'll turn into a list under Responsibilities.
We have "TOCA Culture (100%!):" paragraph.
We have "You’ll Crush This Role If You:" list.
We have "Why You'll love being apart of the TOCA Team:" list.
We have "Job Highlights:" with details.
We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. There's none apparent.
Now produce HTML.
We'll start with
About the role
then a containing company description, values, position overview, location, report to, maybe job title.
But we need to avoid duplication: The position overview paragraph is separate; we can include it.
Let's craft:
About the role
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to Play Hard, Care Deeply, Grow Together, Strive for Excellence, and Create Awesome Experiences. Position Overview: You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass. Job Title: Guest Experience Associate. Location: Richmond, OH. Reports to: General Manager.
That seems to capture.
Now Responsibilities:
Responsibilities
- Guest Experience Hero (60%): Greet like a champ, answer like a pro, and make every guest feel like an MVP; handle questions, feedback, and concerns with good vibes and care; jump in to fix issues quickly or tag in a teammate; work together to keep things flowing and guests happy; work in concessions (as needed)
- Operations Guru (30%): Keep the space clean, stocked, and ready for action; help with scheduling, check-ins, sign-ups, and events; own the front desk like it's your stage
- Admin But Make It Snappy (5%): Waivers, payments, reports = no big deal for you
- Training + Growth (5%): Learn the TOCA way and level up your game; gain development to keep your career going with TOCA
- TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud; work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
We need to preserve the percentages and descriptions exactly. Use semicolons to separate items inside - maybe okay.
Now Requirements:
Requirements
- Love people and good vibes
- Have top-tier communication skills
- Can stay cool under pressure
- Know your way around Google Suite & scheduling tools (on-site training)
- Are down for evening/weekend shifts (that’s our peak time!)
- Can lift 30+ lbs and move with energy
Now Benefits:
Benefits
- Competitive Pay & On Demand Pay
- Part Time, Flexible Scheduling
- Career Growth & Development
- Employee Assistance Program
- Active & Fit Membership
- Benefits Hub Discount Marketplace
- 4 TOCA Training Sessions
- 50% Off Classes
- Free Pick/League Play
- 1 Free Birthday Party
- Food and Beverage Discount
- 2 Free Packages to share with your squad
But note "Competitive Pay & On Demand Pay" also appears in Pay section; we might duplicate. Better to separate Pay and Benefits: Pay section for pay info; Benefits for other perks. However the "Competitive Pay & On Demand Pay" is a pay benefit; we could keep it in Pay section and not duplicate in Benefits. But the Benefits list from "Why You'll love being apart of the TOCA Team:" includes that as first bullet. We could keep it there but then Pay section would be redundant. The instruction: Prefer a few substantive sections over many thin ones. So maybe combine Pay and Benefits into one Benefits section? But we have separate headings for Pay and Schedule. We could keep Pay section with just that line, and Benefits section with other perks (excluding pay). However the "Competitive Pay & On Demand Pay" is also a benefit; but we can still include it in Pay section and not repeat in Benefits. Let's see if we have enough content for Pay section: just that line. That's substantive enough.
Thus Benefits section will exclude the pay line.
Let's extract Benefits from the list after "Competitive Pay & On Demand Pay": Part Time, Flexible Scheduling; Career Growth & Development; Employee Assistance Program; Active & Fit Membership; Benefits Hub Discount Marketplace; 4 TOCA Training Sessions; 50% Off Classes; Free Pick/League Play; 1 Free Birthday Party; Food and Bever
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info; do not invent or summarize away detail. Remove boilerplate etc. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones. We need to parse the posting. Content: - About TOCA Soccer: description (mission, values). This could be "About the role"? Actually "About TOCA Soccer" is about company. Could be "About the role"? The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to these headings. We have: - About TOCA Soccer: description of company, values, mission. Could be placed under "About the role"? But that heading is for about the role, not company. However we can still use "About the role" heading to include description of role and maybe company context. The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those headings if we have content. If we don't have content for a heading, we should not include it.
We have content for:
- About the role: maybe we can include the description of TOCA and what makes a TOCA teammate, why you'll love being part of TOCA team, job highlights, etc. That seems like role overview.
- Responsibilities: The "What You'll Be Doing" section with percentages and bullet-like statements.
- Requirements/Qualifications/Skills: The "You’ll Crush This Role If You:" bullet list.
- Benefits: The "Why You'll love being apart of the TOCA Team:" includes perks: TOCA Treats (Competitive Pay & On Demand Pay, Part Time, Flexible Scheduling, Career Growth & Development, Employee Assistance Program, Active & Fit Membership Benefits Hub Discount Marketplace, etc.) plus list of perks: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, 2 Free Packages to share with your squad! Also maybe "Competitive Pay & On Demand Pay" is pay info.
- Pay: The posting mentions "Competitive Pay & On Demand Pay". That's specific enough? It says Competitive Pay & On Demand Pay. That's a statement about pay. We could include a Pay section with that statement. However we need to avoid filler like "commensurate with experience". This is not filler; it's a specific mention. So we can include Pay section.
- Schedule: The posting mentions "Part Time, Flexible Scheduling" and also "Hours Required: Candidates must be able to work evenings and weekends". So we have schedule info.
Thus we can have sections: About the role, Responsibilities, Requirements (or Qualifications/Skills), Benefits, Pay, Schedule.
We need to decide whether to split Requirements, Qualifications, Skills separately or combine. The instruction: Prefer a few substantive sections over many thin ones. So we could combine Requirements/Qualifications/Skills into one section maybe "Requirements". Or we could have separate sections if we have distinct content. The "You’ll Crush This Role If You:" list includes: Love people and good vibes, Have top-tier communication skills, Can stay cool under pressure, Know your way around Google Suite & scheduling tools (on-site training), Are down for evening/weekend shifts (that’s our peak time!), Can lift 30+ lbs and move with energy. That's a mix of skills and requirements. Could be placed under "Requirements". We'll make a single section "Requirements" with - .
Benefits: The "Why You'll love being apart of the TOCA Team:" includes many bullet-like items. We'll make a Benefits section with
- .
Pay: We have "Competitive Pay & On Demand Pay". Could be a short
.
Schedule: We have "Part Time, Flexible Scheduling" and "Hours Required: Candidates must be able to work evenings and weekends". We'll make a Schedule section with
maybe combine.
Now we need to ensure we don't repeat job title as heading. The job title is Guest Experience Associate. We'll not use that as heading.
We need to strip boilerplate: The initial "About TOCA Soccer:" paragraph is fine. The "What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences" That's values; could be included in About the role.
The "Why You'll love being apart of the TOCA Team:" includes list; we will capture.
The "Job Highlights:" includes Job Title, Location, Report To, Hours Required. We should preserve location, report to, hours required. The instruction says do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include location and report to and hours required in a short paragraph maybe under About the role or separate? But we already have Schedule section for hours required. Location and report to could be included in About the role as a short paragraph.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep location (Richmond, OH), report to (General Manager), hours required (must be able to work evenings and weekends). Also the "Job Title: Guest Experience Associate" we should keep but not as heading; we can include it in a paragraph maybe.
We also have "Position Overview:" paragraph.
We have "What You’ll Be Doing:" with subcategories and percentages. We need to preserve that detail. We'll turn into a list under Responsibilities.
We have "TOCA Culture (100%!):" paragraph.
We have "You’ll Crush This Role If You:" list.
We have "Why You'll love being apart of the TOCA Team:" list.
We have "Job Highlights:" with details.
We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. There's none apparent.
Now produce HTML.
We'll start with
About the role
then a containing company description, values, position overview, location, report to, maybe job title.
But we need to avoid duplication: The position overview paragraph is separate; we can include it.
Let's craft:
About the role
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to Play Hard, Care Deeply, Grow Together, Strive for Excellence, and Create Awesome Experiences. Position Overview: You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass. Job Title: Guest Experience Associate. Location: Richmond, OH. Reports to: General Manager.
That seems to capture.
Now Responsibilities:
Responsibilities
- Guest Experience Hero (60%): Greet like a champ, answer like a pro, and make every guest feel like an MVP; handle questions, feedback, and concerns with good vibes and care; jump in to fix issues quickly or tag in a teammate; work together to keep things flowing and guests happy; work in concessions (as needed)
- Operations Guru (30%): Keep the space clean, stocked, and ready for action; help with scheduling, check-ins, sign-ups, and events; own the front desk like it's your stage
- Admin But Make It Snappy (5%): Waivers, payments, reports = no big deal for you
- Training + Growth (5%): Learn the TOCA way and level up your game; gain development to keep your career going with TOCA
- TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud; work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
We need to preserve the percentages and descriptions exactly. Use semicolons to separate items inside - maybe okay.
Now Requirements:
Requirements
- Love people and good vibes
- Have top-tier communication skills
- Can stay cool under pressure
- Know your way around Google Suite & scheduling tools (on-site training)
- Are down for evening/weekend shifts (that’s our peak time!)
- Can lift 30+ lbs and move with energy
Now Benefits:
Benefits
- Competitive Pay & On Demand Pay
- Part Time, Flexible Scheduling
- Career Growth & Development
- Employee Assistance Program
- Active & Fit Membership
- Benefits Hub Discount Marketplace
- 4 TOCA Training Sessions
- 50% Off Classes
- Free Pick/League Play
- 1 Free Birthday Party
- Food and Beverage Discount
- 2 Free Packages to share with your squad
But note "Competitive Pay & On Demand Pay" also appears in Pay section; we might duplicate. Better to separate Pay and Benefits: Pay section for pay info; Benefits for other perks. However the "Competitive Pay & On Demand Pay" is a pay benefit; we could keep it in Pay section and not duplicate in Benefits. But the Benefits list from "Why You'll love being apart of the TOCA Team:" includes that as first bullet. We could keep it there but then Pay section would be redundant. The instruction: Prefer a few substantive sections over many thin ones. So maybe combine Pay and Benefits into one Benefits section? But we have separate headings for Pay and Schedule. We could keep Pay section with just that line, and Benefits section with other perks (excluding pay). However the "Competitive Pay & On Demand Pay" is also a benefit; but we can still include it in Pay section and not repeat in Benefits. Let's see if we have enough content for Pay section: just that line. That's substantive enough.
Thus Benefits section will exclude the pay line.
Let's extract Benefits from the list after "Competitive Pay & On Demand Pay": Part Time, Flexible Scheduling; Career Growth & Development; Employee Assistance Program; Active & Fit Membership; Benefits Hub Discount Marketplace; 4 TOCA Training Sessions; 50% Off Classes; Free Pick/League Play; 1 Free Birthday Party; Food and Bever
- .
Pay: We have "Competitive Pay & On Demand Pay". Could be a short
. Schedule: We have "Part Time, Flexible Scheduling" and "Hours Required: Candidates must be able to work evenings and weekends". We'll make a Schedule section with
maybe combine. Now we need to ensure we don't repeat job title as heading. The job title is Guest Experience Associate. We'll not use that as heading. We need to strip boilerplate: The initial "About TOCA Soccer:" paragraph is fine. The "What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences" That's values; could be included in About the role. The "Why You'll love being apart of the TOCA Team:" includes list; we will capture. The "Job Highlights:" includes Job Title, Location, Report To, Hours Required. We should preserve location, report to, hours required. The instruction says do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include location and report to and hours required in a short paragraph maybe under About the role or separate? But we already have Schedule section for hours required. Location and report to could be included in About the role as a short paragraph. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep location (Richmond, OH), report to (General Manager), hours required (must be able to work evenings and weekends). Also the "Job Title: Guest Experience Associate" we should keep but not as heading; we can include it in a paragraph maybe. We also have "Position Overview:" paragraph. We have "What You’ll Be Doing:" with subcategories and percentages. We need to preserve that detail. We'll turn into a list under Responsibilities. We have "TOCA Culture (100%!):" paragraph. We have "You’ll Crush This Role If You:" list. We have "Why You'll love being apart of the TOCA Team:" list. We have "Job Highlights:" with details. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. There's none apparent. Now produce HTML. We'll start with
About the role
then acontaining company description, values, position overview, location, report to, maybe job title. But we need to avoid duplication: The position overview paragraph is separate; we can include it. Let's craft:
About the role
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to Play Hard, Care Deeply, Grow Together, Strive for Excellence, and Create Awesome Experiences. Position Overview: You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass. Job Title: Guest Experience Associate. Location: Richmond, OH. Reports to: General Manager.
That seems to capture. Now Responsibilities:Responsibilities
- Guest Experience Hero (60%): Greet like a champ, answer like a pro, and make every guest feel like an MVP; handle questions, feedback, and concerns with good vibes and care; jump in to fix issues quickly or tag in a teammate; work together to keep things flowing and guests happy; work in concessions (as needed)
- Operations Guru (30%): Keep the space clean, stocked, and ready for action; help with scheduling, check-ins, sign-ups, and events; own the front desk like it's your stage
- Admin But Make It Snappy (5%): Waivers, payments, reports = no big deal for you
- Training + Growth (5%): Learn the TOCA way and level up your game; gain development to keep your career going with TOCA
- TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud; work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
- maybe okay.
Now Requirements:
Requirements
- Love people and good vibes
- Have top-tier communication skills
- Can stay cool under pressure
- Know your way around Google Suite & scheduling tools (on-site training)
- Are down for evening/weekend shifts (that’s our peak time!)
- Can lift 30+ lbs and move with energy
Benefits
- Competitive Pay & On Demand Pay
- Part Time, Flexible Scheduling
- Career Growth & Development
- Employee Assistance Program
- Active & Fit Membership
- Benefits Hub Discount Marketplace
- 4 TOCA Training Sessions
- 50% Off Classes
- Free Pick/League Play
- 1 Free Birthday Party
- Food and Beverage Discount
- 2 Free Packages to share with your squad