Guest Experience Associate

About the role

As a Guest Experience Associate, you are a vital part of our hospitality team, ensuring every guest’s arrival, stay, and departure is handled with professionalism, warmth, and care. Your primary responsibility is to deliver an exceptional experience, consistently reflecting Signature Aviation’s gold standard and commitment to service, safety, and guest satisfaction. You will coordinate and support guest arrivals and departures, provide safe and courteous transportation to and from the airport and surrounding locations, and oversee secure airport access points while maintaining a guest‑first mindset in every interaction. Flexibility is essential, as shifts may include nights, weekends, and holidays, and tasks are performed both indoors and outdoors, sometimes in challenging weather or near active aircraft operations.

Responsibilities

• Meet and greet guests and crews as they arrive at our facility via airside or streetside and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.
• Assist crews and guests with luggage, providing transportation from the facility to the commercial terminal, hotel, or other nearby location as required, and fulfilling special requests.
• Coordinate ground transportation and staging of personal vehicles for guests, passengers, and crew.
• Drive and secure guest vehicles when valet parking.
• Drive and park rental cars and drive, clean, and fuel crew cars as needed.
• Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues; report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Create accurate records pertaining to time worked and activities and services performed.
• Communicate and coordinate passenger information with crew and company personnel and respond to questions.
• Use the company contact management system to review, capture, and update customer preferences to provide a more personalized service experience.
• Conduct identification checks for anyone entering the terminal and/or the Airport Operations Area (AOA) in accordance with all security procedures.

Qualifications

• High School Diploma or General Education Degree (GED).
• At least 1 year of customer experience‑related work in retail, hospitality, or sales is preferred.
• Valid state driver’s license.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies.
• Legally authorized to work in the jurisdiction of employment.
• Ability to exercise good judgment and follow directions/directives from supervisor/management.
• Able to drive standard and automatic transmission vehicles.

Skills

• Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest‑obsessed personality; ability to anticipate and act on guest needs, prioritize requests, multitask in a fast‑paced environment, maintain professionalism and confidentiality, and experience with conflict resolution.
• Language Skills: Clear communication in English in person, via telephone, radio, and in writing; ability to read and comprehend safety rules, operating instructions, and procedure manuals.
• Critical Thinking / Reasoning: Ability to carry out simple one‑ or two‑step instructions and handle standardized situations with few variables.
• Interpersonal Skills: Ability to get along and work well with others; excellent collaboration and service to guests.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Computer Skills: Ability to use a computer, learn necessary company software, and timely complete Signature’s training programs.

Pay

The pay range for this position is $22 per hour. Pay ranges may vary based on factors such as skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, productivity, prior training or experience, and travel.

Benefits

• Medical, prescription drug, dental, and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Life insurance
• Disability insurance
• 401(k) plan
• Critical Illness, Hospital Indemnity and Accident insurance
• Identity theft and legal services
• Paid time off
• Paid maternity leave
• Tuition reimbursement
• Training and development programs
• Employee Assistance Program (EAP) & perks

About Us

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000‑strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits,