Guest Experience Associate

About TOCA Soccer

We are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels.

Why You'll Love Being Part of the TOCA Team

• Full access to TOCA Treats, including competitive pay and on-demand pay, part-time flexible scheduling, career growth and development, employee assistance program, active and fit membership benefits, and more.
• Discounts at the Hub, free pick/league play, birthday parties, food and beverage discounts, and free packages to share with your squad!

Job Highlights

• Job Title: Guest Experience Associate
• Location: Eastlake, OH
• Report To: General Manager
• Hours Required: Candidates must be available for evenings and weekends
• Position Overview: You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoothly.

What You’ll Be Doing

• Guest Experience Hero (60%)
• Greet like a champ, answer like a pro, and make every guest feel like an MVP
• Handle questions, feedback, and concerns with good vibes and care
• Jump in to fix issues quickly or tag in a teammate
• Work together to keep things flowing and guests happy
• Work in concessions (as needed)
• Operations Guru (30%)
• Keep the space clean, stocked, and ready for action
• Help with scheduling, check-ins, sign-ups, and events
• Own the front desk like it's your stage
• Admin But Make It Snappy (5%)
• Waivers, payments, reports = no big deal for you
• Training + Growth (5%)
• Learn the TOCA way and level up your game
• Gain development to keep your career going with TOCA
• TOCA Culture (100%)
• Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud
• Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center

What We're Looking For

• Loves people and good vibes
• Has top-tier communication skills
• Can stay cool under pressure
• Knows your way around Google Suite & scheduling tools (on-site training)
• Is down for evening/weekend shifts (that’s our peak time!)
• Can lift 30+ lbs and move with energy