Guest Experience Associate
maybe under About the role? The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. We need to include sections only when posting has real, specific content. So we can have sections: About the role (maybe combine intro and overview), Responsibilities (duties), Requirements (qualifications/skills), Benefits (perks), maybe Schedule (evenings/weekends). Pay: not specified (competitive pay & on demand pay mentioned). Actually they mention Competitive Pay & On Demand Pay under benefits. So Pay section could be included if they state competitive pay. But they didn't give exact numbers; but they said Competitive Pay & On Demand Pay. That's still specific content about pay (competitive). The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. They do state Competitive Pay & On Demand Pay, so we can include Pay section with that statement. Schedule: they state Hours Required: Candidates must be able to work evenings and weekends. That's schedule info. So we can include Schedule section. Benefits: they list many perks. So Benefits section. We need to avoid filler like "commensurate with experience". Not present. We need to preserve all substantive info; not invent or summarize away detail. So we need to include the details: About TOCA Soccer paragraph, values list, why you'll love being part (benefits list), job highlights (location, report to, hours required) maybe as a short paragraph, position overview, duties broken down with percentages, TOCA culture, you'll crush this role if you (requirements). Also mention ability to lift 30+ lbs, Google Suite, scheduling tools, evening/weekend shifts. We need to format using
headings and - for lists,
for prose.
We must not include markdown code fences.
Let's decide sections:
- About the role (maybe combine About TOCA Soccer and Position Overview? But we can have About the role as intro about TOCA and role overview). Could also split: About TOCA Soccer as About the role? The instruction says use
for section headings (e.g. About the role, Responsibilities...). So we can have About the role
containing the TOCA description and position overview.
- Responsibilities: list of duties (Guest Experience Hero, Operations Guru, Admin But Make It Snappy, Training + Growth). Could also include percentages.
- Requirements: list of qualifications: love people, communication skills, stay cool under pressure, Google Suite & scheduling tools, down for evening/weekend shifts, lift 30+ lbs.
- Benefits: list of perks (TOCA Treats, etc.)
- Pay: statement Competitive Pay & On Demand Pay.
- Schedule: statement Candidates must be able to work evenings and weekends.
We also have location and report to; could fold into a short
under About the role or maybe a separate metadata paragraph. Since they said fold minor metadata into a short
or drop it. So we can add a
after the About the role heading: Location: Costa Mesa, CA | Reports to: General Manager.
We must not repeat job title as heading.
We must not include boilerplate like EEO etc. Not present.
Now produce HTML.
Let's craft:
About the role
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
Location: Costa Mesa, CA | Reports to: General Manager
Position Overview: You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.
Responsibilities
- Guest Experience Hero (60%): Greet like a champ, answer like a pro, and make every guest feel like an MVP; handle questions, feedback, and concerns with good vibes and care; jump in to fix issues quickly or tag in a teammate; work together to keep things flowing and guests happy; work in concessions (as needed)
- Operations Guru (30%): Keep the space clean, stocked, and ready for action; help with scheduling, check-ins, sign-ups, and events; own the front desk like it's your stage
- Admin But Make It Snappy (5%): Handle waivers, payments, reports
- Training + Growth (5%): Learn the TOCA way and level up your game; gain development to keep your career going with TOCA
Requirements
- Love people and good vibes
- Top-tier communication skills
- Stay cool under pressure
- Know your way around Google Suite & scheduling tools (on‑site training provided)
- Available for evening/weekend shifts (peak time)
- Able to lift 30+ lbs and move with energy
Benefits
- Competitive Pay & On Demand Pay
- Part‑time, flexible scheduling
- Career growth & development
- Employee Assistance Program
- Active & Fit Membership
- Benefits Hub Discount Marketplace
- TOCA Treats: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, 2 Free Packages to share with your squad
Pay
Competitive Pay & On Demand Pay
Schedule
Candidates must be able to work evenings and weekends
Check duplication: Benefits already includes Competitive Pay & On Demand Pay; we also have separate Pay section repeating same. Might be redundant. Better to not duplicate. Since Benefits already includes that line, we could omit Pay section. But the instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state Competitive Pay & On Demand Pay under benefits. So we could keep Benefits section and not have separate Pay. However they also mention Part Time, Flexible Scheduling under benefits; schedule info is separate. So we can keep Benefits (including pay) and Schedule separate.
Thus remove Pay section.
Now ensure no filler like "commensurate with experience". Not present.
Check we didn't miss any substantive info: The values list "Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences" under What makes a TOCA Teammate? We haven't included that. That's substantive. Should we include it? Could be part of About the role or a separate section like "Culture" maybe. We have TOCA Culture section later. But the values list is about what makes a TOCA Teammate. Could be included under About the role or a separate section like "What makes a TOCA Teammate?" but we only have prescribed headings; we could incorporate into About the role paragraph or maybe a separate About the role
includes that list. Let's add a for those values under About the role after the intro.
Also "Why You'll love being apart of the TOCA Team:" includes bullet list of benefits; we already captured many in Benefits section but we need to ensure we captured all: "You'll have full access to our TOCA Treats, which includes (but is not limited to!): Competitive Pay & On Demand Pay Part Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad!" We captured those in Benefits.
Now also "You’ll Crush This Role If You:" we captured as Requirements.
Now also "TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center." We have a section for that; we could put under Responsibilities? Better as its own section maybe "Culture". But allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No explicit Culture heading. Could fold into About the role or Responsibilities. Probably include under About the role as part of description. Or we could add a About the role
and include culture there.
Let's restructure About the role to include: TOCA intro, values list, culture statement, position overview, location/metadata.
We'll keep Responsibilities as duties.
Requirements as qualifications.
Benefits as perks.
Schedule as schedule.
Now produce final HTML.
Make sure to use proper escaping for & etc. Use & if needed. In HTML, we can write "&" as is? Usually need to escape. Safer to escape.
Let's craft:
About the role
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? Play Hard, Care Deeply, Grow Together, Strive for Excellence, Create Awesome Experiences.
TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center
for prose. We must not include markdown code fences. Let's decide sections: - About the role (maybe combine About TOCA Soccer and Position Overview? But we can have About the role as intro about TOCA and role overview). Could also split: About TOCA Soccer as About the role? The instruction says use
for section headings (e.g. About the role, Responsibilities...). So we can have About the role
containing the TOCA description and position overview.
- Responsibilities: list of duties (Guest Experience Hero, Operations Guru, Admin But Make It Snappy, Training + Growth). Could also include percentages.
- Requirements: list of qualifications: love people, communication skills, stay cool under pressure, Google Suite & scheduling tools, down for evening/weekend shifts, lift 30+ lbs.
- Benefits: list of perks (TOCA Treats, etc.)
- Pay: statement Competitive Pay & On Demand Pay.
- Schedule: statement Candidates must be able to work evenings and weekends.
We also have location and report to; could fold into a short
under About the role or maybe a separate metadata paragraph. Since they said fold minor metadata into a short
or drop it. So we can add a
after the About the role heading: Location: Costa Mesa, CA | Reports to: General Manager. We must not repeat job title as heading. We must not include boilerplate like EEO etc. Not present. Now produce HTML. Let's craft:
About the role
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
Location: Costa Mesa, CA | Reports to: General Manager
Position Overview: You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.
Responsibilities
- Guest Experience Hero (60%): Greet like a champ, answer like a pro, and make every guest feel like an MVP; handle questions, feedback, and concerns with good vibes and care; jump in to fix issues quickly or tag in a teammate; work together to keep things flowing and guests happy; work in concessions (as needed)
- Operations Guru (30%): Keep the space clean, stocked, and ready for action; help with scheduling, check-ins, sign-ups, and events; own the front desk like it's your stage
- Admin But Make It Snappy (5%): Handle waivers, payments, reports
- Training + Growth (5%): Learn the TOCA way and level up your game; gain development to keep your career going with TOCA
Requirements
- Love people and good vibes
- Top-tier communication skills
- Stay cool under pressure
- Know your way around Google Suite & scheduling tools (on‑site training provided)
- Available for evening/weekend shifts (peak time)
- Able to lift 30+ lbs and move with energy
Benefits
- Competitive Pay & On Demand Pay
- Part‑time, flexible scheduling
- Career growth & development
- Employee Assistance Program
- Active & Fit Membership
- Benefits Hub Discount Marketplace
- TOCA Treats: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, 2 Free Packages to share with your squad
Pay
Competitive Pay & On Demand Pay
Schedule
Candidates must be able to work evenings and weekends
Check duplication: Benefits already includes Competitive Pay & On Demand Pay; we also have separate Pay section repeating same. Might be redundant. Better to not duplicate. Since Benefits already includes that line, we could omit Pay section. But the instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state Competitive Pay & On Demand Pay under benefits. So we could keep Benefits section and not have separate Pay. However they also mention Part Time, Flexible Scheduling under benefits; schedule info is separate. So we can keep Benefits (including pay) and Schedule separate. Thus remove Pay section. Now ensure no filler like "commensurate with experience". Not present. Check we didn't miss any substantive info: The values list "Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences" under What makes a TOCA Teammate? We haven't included that. That's substantive. Should we include it? Could be part of About the role or a separate section like "Culture" maybe. We have TOCA Culture section later. But the values list is about what makes a TOCA Teammate. Could be included under About the role or a separate section like "What makes a TOCA Teammate?" but we only have prescribed headings; we could incorporate into About the role paragraph or maybe a separateAbout the role
includes that list. Let's add a- for those values under About the role after the intro.
Also "Why You'll love being apart of the TOCA Team:" includes bullet list of benefits; we already captured many in Benefits section but we need to ensure we captured all: "You'll have full access to our TOCA Treats, which includes (but is not limited to!): Competitive Pay & On Demand Pay Part Time, Flexible Scheduling Career Growth & Development Employee Assistance Program Active & Fit Membership Benefits Hub Discount Marketplace So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad!" We captured those in Benefits.
Now also "You’ll Crush This Role If You:" we captured as Requirements.
Now also "TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center." We have a section for that; we could put under Responsibilities? Better as its own section maybe "Culture". But allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No explicit Culture heading. Could fold into About the role or Responsibilities. Probably include under About the role as part of description. Or we could add a
About the role
and include culture there. Let's restructure About the role to include: TOCA intro, values list, culture statement, position overview, location/metadata. We'll keep Responsibilities as duties. Requirements as qualifications. Benefits as perks. Schedule as schedule. Now produce final HTML. Make sure to use proper escaping for & etc. Use & if needed. In HTML, we can write "&" as is? Usually need to escape. Safer to escape. Let's craft:About the role
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? Play Hard, Care Deeply, Grow Together, Strive for Excellence, Create Awesome Experiences.
TOCA Culture (100%!): Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud. Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center