Guest Experience Uniform Room Assistant

About the role

Guest Experience Check-in and Uniform Room Team Members provide support to fellow Team Members to ensure they are prepared for events and game day at Highmark Stadium. This role provides a welcoming environment for all Guest Experience Team Members and ensures staff are properly outfitted and prepared with resources for scheduled deployments. Check-In & Uniform Room Team Members deliver an efficient and positive experience from start to finish.

Responsibilities

• Greet fellow Team Members in a friendly manner and create a welcoming environment.
• Check-in Team Members as they arrive and communicate their scheduled deployment locations.
• Distribute uniforms, radios, iPads, and additional supplies and resources as required for scheduled deployments.
• Maintain cleanliness and organization of the check-in and uniform room, as well as storage areas.
• Ensure resources and supplies are accurately inventoried following each event.
• Monitor inventory and report any issues, damages, shortages, etc.
• Perform all other duties as assigned.
• Based on the Guest Experience event schedule and staff need, may fill in for various roles throughout the stadium including Elevator Operator, Ticket Greeter, or Guest Experience Ambassador.

Requirements

• Strong verbal and/or non-verbal communication skills.
• Friendly, engaging, and service-oriented demeanor.
• Quick learner with the ability to adapt to different situations.
• Team-oriented mindset.
• Must be 18 years of age or older and successfully pass a background check.

Preferred Skills

• Prior customer service experience.
• Ability to understand and utilize technology, including iPads, iPhones, ticket scanners, laptops, and radios.

Physical Requirements

• Ability to be stationary and/or move around the Uniform Room for up to 6 hours at a time to assist Team Members.
• Ability to navigate large venue spaces.

Job Expectations

• Attend mandatory training classes, all Buffalo Bills home games, and additional events as required.
• Ability to work in a fast-paced, high-stress environment.
• Must have reliable transportation to and from Highmark Stadium.
• Must be able to work weekends, nights, and holidays when required.

Pay

$18.50 per hour.