Guest Room Attendant

About the role

Ensure clean and orderly guest rooms while delivering top-quality customer service. All duties are performed within Seneca Gaming Corporation’s policies, procedures, Internal Control Standards, and objectives.

Responsibilities

• Service guest rooms using cleaning agents and equipment per departmental policies.
• Remove, inventory, and replace soiled linens; prepare rooms for guest arrivals.
• Organize and/or replenish guestroom amenities.
• Maintain a clean and orderly cart with adequate supplies.
• Assist other departmental personnel as needed.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Stay current with information security policies, including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional customer service to patrons; communicate pleasantly, professionally, and courteously.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC training programs within nine months of hire.
• Attend all necessary meetings.

Qualifications

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent preferred.
• Prior hotel cleaning experience preferred.
• Basic mathematical skills for conducting inventories and counting linens.

Skills

• Excellent communication skills; ability to write routine correspondence and speak effectively to the public, employees, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interact effectively with customers and employees.
• Diplomatic and tactful problem/conflict resolution.

Physical Requirements and Work Environment

• Work environment is moderately loud; increases to loud on the casino floor.
• Must be able to work where smoking is permitted.
• Stand and walk 90% of the time while servicing rooms.
• Use commercial cleaning agents to service rooms.
• Frequently stoop, kneel, crouch, or crawl.
• Push cleaning cart and operate vacuums.
• Push or lift approximately 20–25 pounds of furniture, equipment, trash, and linens.
• Understand and communicate effectively with patrons and employees.
• Stand, walk, and move through all areas of the casino.
• Maintain physical stamina and mental composure to work under pressure in a fast-paced casino environment.

Pay

Starting rate: $16.00 per hour. Compensation is negotiable based on experience and education.