Guest Experience Assistant

About the role

As a Guest Experience Assistant, you will help create a welcoming first impression for Guests by managing incoming calls, greeting and directing visitors, supporting Thunder staff, and contributing to smooth daily office operations.

Responsibilities

• Answer incoming phone calls, greet office Guests, respond to inquiries with accurate information, and direct callers and visitors to the appropriate individuals
• Manage and respond to incoming messages through live chat and Fan Assist, our real-time digital assistant that helps fans with a variety of inquiries, during regular office hours and on Thunder game nights
• Welcome approved vendors, manage deliveries, and direct vendors and deliveries to the appropriate office locations
• Respond to fan pack requests and coordinate their distribution
• Provide administrative and logistical support to the Guest Experience department
• Support Thunder staff with general office needs and inquiries
• Assist visitors with picking up tickets and other items left for them by Thunder employees
• Manage incoming and outgoing mail and packages
• Work occasional Thunder game nights as scheduled
• Maintain, organize, and restock lobby common areas
• Update the Thunder voicemail as needed
• Provide break coverage at the ground-floor lobby security desk
• Perform other duties as assigned

Requirements

• Minimum one year of reception or administrative support, or a related area preferred
• Strong guest service and professional phone communication skills
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel
• Ability to take accurate notes and use a keyboard efficiently
• Attention to detail and demonstrated ability to complete work accurately and on time
• Ability to address concerns and complaints efficiently, professionally, and respectfully
• Strong verbal and written communication skills
• Ability to build effective working relationships, listen actively, collaborate, and contribute to team discussions
• Bi-lingual fluency in English and Spanish is a plus

Benefits

• Excellent medical, dental, and vision coverage
• 401k with matching funds
• Paid downtown parking
• Tuition reimbursement
• Employee ticket options
• Family gym membership subsidy
• Parental leave
• Team shop discount

Schedule

Monday through Friday 8:00 a.m.–5:30 p.m. with some evening or weekend shifts during games. Primary work location is the Thunder corporate office located in downtown Oklahoma City.