Guest Experience Representative - Suites

About the role

The Front Desk Agent plays a crucial role in providing exceptional guest services and fostering a welcoming environment at Oxford Collection of hotels. This position focuses on delivering the Oxford Hospitality Fundamentals at every encounter, ensuring guests have memorable experiences.

Responsibilities

• Provide superior guest services including check-in/check-out, processing payments, and assisting with special requests.
• Communicate guest information to relevant departments and handle cash and credit card transactions accurately.
• Resolve guest issues using the Oxford Guest Recovery method and maintain confidentiality of guest information.
• Generate and print daily and weekly reports, resolve system discrepancies, and assist with administrative tasks.
• May be trained for Night Audit coverage and perform other hotel-related duties as assigned.

Requirements

• Proof of eligibility to work in the United States.
• Reliable transportation to and from work.
• Able to work a flexible schedule including evenings, weekends, and holidays.
• Must be able to stand on feet throughout the day, perform simple grasping, fine manipulation, and repetitive hand and arm movements, bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces, and lift up to 50 lbs.

Qualifications

• High School Diploma or GED preferred.
• Prior experience in customer service or hospitality is beneficial but not required.
• Familiarity with basic computer applications such as Microsoft Office is advantageous.
• Any previous experience in a front desk, reception, or related role is a plus but not mandatory.

Skills

• Adaptability/Flexibility
• Customer Focus
• Detail Orientation
• Interpersonal Communication
• Stress Management
• Team Orientation

Benefits

• Competitive pay and performance-based incentives.
• Medical, dental, and vision coverage.
• 401(k) with profit sharing.
• Generous paid time off.
• Exclusive discounts at Oxford Collection of hotels.
• Ongoing training, leadership development, and career growth opportunities.

Schedule

This position requires flexibility to work evenings, weekends, and holidays.