Guest Experience Representative

About the role

The Guardian position at Brookshire Grocery Arena in Bossier City, La., is a part-time opportunity designed for those with a positive customer service attitude and flexible schedules.

Responsibilities

• Provide primary guest assistance throughout the venue.
• Have thorough knowledge of building policies and event requirements.
• Distribute venue information and updates.
• Serve as ticket taker and usher, distributing programs and escorting patrons to their seats.
• Listen to guests' compliments and complaints.
• Provide ADA services and information to guests with disabilities and the elderly.
• Make people feel special by keeping floors and aisles clear of obstructions.
• Report any suspicious activity to your supervisor.
• Initiate eye contact with guests within 10 feet, smile, and stand straight and tall.
• Avoid negative body language and show confidence and capability.
• Perform other related duties as assigned.

Qualifications

• High school diploma or GED and one to three months related experience and/or training, or an equivalent combination of education and experience.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities

• Work independently, exercising judgment and initiative.
• Remain flexible and adjust to situations as they occur.
• Exceptional skills in customer relations, communications, and problem-solving.
• Maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Follow oral and written instructions and communicate effectively with others in oral and written form.

Other Requirements

• Must be at least 18 years old.
• Must be able to pass background and reference checks.

Physical Demands

• Must be able to stand for extended periods of time.