Guest Experience Representative

Responsibilities

• Act as a front line representative assisting with guests and staff at all entry points of the Stadium
• Securing gates and access points to ensure guests do not enter without an appropriate ticket/credential
• Direct fans around facility, ensure safety of staff and guests and communicate stadium policies to guests
• Provide guidance and direction to guests entering the stadium through magnetometers, including examining containers/bags
• Report escalated incidences to dispatch
• Receive training in guest evacuation procedures, procedural response to medical incidents and be knowledgeable in all procedures
• Recognize potential hazards and observe appropriate precautions with guests

Qualifications

• Must be at least 18 years of age
• Excellent problem solving and conflict resolution skills
• Excellent interpersonal and leadership skills with a diverse staff and fan base
• Experience communicating through fast-paced and sometimes stressful working environment
• Strong verbal communication skills (bilingual a plus)
• Must have the ability to simultaneously handle multiple tasks and adapt to change

Requirements

• This position regularly requires the employee to stand for long periods of time (up to 4 or more hours) and walk upstairs and downstairs
• Nature of position requires the ability to lift a minimum 20 pounds
• Must have the ability to adjust to changing work hours and locations in and around the stadium