Guest Experience Representative

About the role

Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy!

Responsibilities

• Respond to guest inquiries via email, phone, SMS, and chat.
• Expert at all things app and website related! Squeeze’s experience is digital end-to-end so you’ll assist guests with downloading our app or navigating the website, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
• Serve as the liaison that connects guest feedback with internal teams such as Product, Shop Management, and Front of House Operations
• Employ a mastery of internal tools from payment portals to appointment scheduling
• Identify opportunities to improve the guest experience, internal processes and tools

Requirements

• 3+ years experience working in customer service at a high-volume B2C technology business
• Excellent people skills and a strong focus on customer service
• Strong written and oral communication skills
• Outstanding problem solving and troubleshooting skills
• Able self-starter with the ability to multitask in a dynamic startup environment
• 2+ years experience working with Zendesk
• Must be able to work at least Saturday or Sunday, as well as opening or closing shifts.

Pay

The compensation for this role ranges from $15 to $17 per hour, based on experience and qualifications.