Guest Experience Host - Mission Pacific Beach Resort

About the role

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This role involves processing forms of payment and responding to guest inquiries.

Responsibilities

• Process guest check-in and check-out procedures
• Communicate hotel services and promotions to guests
• Respond to guest inquiries and concerns
• Handle guest payments and reservations

Requirements

• Previous hotel front desk experience or 2+ years of customer service experience
• Refined verbal communication skills
• Ability to stand for long periods of time
• Ability to lift, pull, and push a moderate weight (about 25 pounds)
• Flexible schedule, including weekends and holidays

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal communication skills
• Ability to stand for long periods of time
• Ability to lift, pull, and push a moderate weight (about 25 pounds)
• Flexible schedule, including weekends and holidays

Skills

• Customer service skills
• Verbal communication skills
• Time management skills
• Attention to detail

Benefits

• 12 complimentary hotel room nights at Hyatt hotels worldwide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels worldwide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision insurance
• Discounted prescriptions, life and disability insurance, flexible spending account, Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals

Pay

The hourly rate for this position is $21.50/hr.

Schedule

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.