Assistant Guest Experience Manager - Mission Pacific Beach Resort

About the role

The Assistant Guest Experience Manager supports guest experiences, ensuring the resort's proactive approach exceeds guest expectations before departure. This role leads guest recovery processes and communicates with high-tier guest requests proactively.

Responsibilities

• Supports guest experiences and ensures proactive efforts to exceed guest expectations.
• Led the guest recovery process.
• Communicates with high-tier guest requests proactively.
• Works within the Rooms Operation, knowing hotel services, local events, venues, and transportation options.

Requirements

• A true desire to satisfy guest needs in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of guest services.
• Self-driven and self-starter personality.
• Organized and skilled at learning and mastering software systems.
• Skilled at analyzing guest data analytics.
• Works well under consistent high stress and pressure environments, maintaining high levels of customer engagement.
• Hotel/Resort experience.
• Supervisory/Managerial experience.
• Open availability for weekdays, weekends, holidays, mornings, mid-days, afternoons, evenings.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of guest services.
• Self-driven, as well as self-starter.
• Organized.
• Ability to learn and master software systems.
• Skilled at analyzing guest data analytics.
• Work well in a consistent high stress, and pressure environment while maintaining a high level of customer engagement.
• Hotel/Resort experience.
• Supervisory/Managerial experience.
• Open availability required to work weekdays/weekends, holidays, mornings, mid-days, afternoons, evenings.

Skills

• Strong leadership, communication, and relationship skills.
• Knowledge of hotel services, local events, venues, and transportation options.
• Proactive approach to guest satisfaction.
• Effective communication and problem-solving abilities.
• Ability to handle high-pressure situations and maintain customer engagement.

Benefits

The benefits package includes:

• 12 complimentary hotel room nights at Hyatt hotels worldwide.
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels worldwide.
• Bereavement and jury duty pay.
• Vacation, sick, and new child leave.
• Medical, dental, and vision insurance.
• Discounted prescriptions, life, and disability insurance.
• Flexible spending account.
• Retirement Savings Plan option (401K) with employer match.
• Employee Stock Purchase Plan.
• Complimentary employee meals.
• And much more!

Pay

$70,304.00 - $81,900.00

Schedule

Full-time, on-site position.