Guest Experience Coordinator

About the role

Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique. The Guest Experience Coordinator plays an essential role in creating thoughtful, personalized experiences throughout every stage of the guest journey. Serving as both a welcoming presence and a behind-the-scenes experience curator, this role anticipates guest needs, coordinates meaningful details, and ensures each interaction reflects the warmth, character, and spirit of the hotel. With a particular focus on VIPs, special occasions, and personalized stays, the Guest Experience Coordinator partners across the hotel to create seamless moments that feel effortless, genuine, and memorable.

Responsibilities

• Create a warm, personalized arrival and departure experience while supporting seamless Front Desk operations, including guest communication, room assignments, billing inquiries, and other needs throughout the stay
• Anticipate guest needs and look for opportunities to create thoughtful, unexpected moments throughout the guest journey
• Review daily arrivals, VIP reports, special occasions, and guest preferences to ensure important details are identified and thoughtfully executed
• Coordinate customized amenities, welcome experiences, and special touches for VIPs, celebrations, and other key guests
• Curate personalized recommendations based on each guest’s interests, preferences, and reason for travel
• Follow through on guest requests from beginning to completion, ensuring details are communicated and executed seamlessly

Requirements

• Previous experience in a luxury, lifestyle, or full-service hotel environment highly preferred
• Naturally warm, polished, approachable, and service-minded
• Strong verbal and written communication skills with the ability to communicate clearly, professionally, and confidently
• Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment
• Resourceful problem-solver with a positive, solutions-oriented approach
• Strong sense of discretion and professionalism when assisting VIPs and handling sensitive guest information

Benefits

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.